Indian Air Force EPABX Procurement & Installation in India 2026 | IS 9001 & ISO 9001 Certified Service Support

Tender Overview

The Indian Air Force (Department Of Military Affairs) invites bids for the procurement, installation and commissioning of an EPABX system with 300 lines MDF, 50 Amps FCBC at 48V, along with a Management Console PC, Push Button Phone, and Plan Telephone Set, plus chemical earthing. Estimated value is ₹2,001,942, with an EMD of ₹60,058. The scope includes supply, installation, testing, commissioning, operator training, and statutory clearances if applicable. The OEM or authorized seller must have an India registered office for after-sales service. A functional service centre in the consignee state is required, or to be established within 30 days of award. Emphasis on complete accessory inclusion beyond standard components.

Technical Specifications & Requirements

• No explicit technical specs listed in the tender text; bidders should infer from BOQ items and scope: EPABX system with 300-line MDF, FCBC 50 Amps at 48V, Management Console PC, Push Button Phone, Plan Telephone Set, and chemical earthing.
• Mandatory certifications and documents include ISO 9001 certification for bidder or OEM, BIS/type test certificates, and material test certificates to be submitted with bid. Service centre availability in the consignees’ state; escalation matrix and toll-free service support required.
• The bid requires inclusion of all essential accessories in price; supply, installation, testing, commissioning, training, and any statutory clearances. Imported products must have an Indian-based OEM or authorized seller with service capability. Delivery/installation timeline specifics are overseen by the buyer; vendor must comply with lab test criteria.

Terms, Conditions & Eligibility

• EMD: ₹60,058; bid security to be submitted as per tender terms.
• Warranty/Service: 7-day defect rectification window post-notification; 0.5% per week penalty for delays beyond the window.
• Service Centre: Functional service centre in the state of each consignee location or establishment within 30 days of award; dedicated toll-free support and escalation matrix required.
• Documentation: Upload all certificates (ISO 9001, BIS/type test, material test certificate) and other certification as per product specification; non-compliance may lead to rejection.