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Tamil Nadu Health & Family Welfare Department SUV Cab & Taxi Hiring Tender 2026 Tamil Nadu 1500 km x 320 hours 24x7

Bid Publish Date

09-Jun-2026, 2:06 pm

Bid End Date

19-Jun-2026, 3:00 pm

Location

KARUR , TAMIL NADU
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Progress

Issue09-Jun-2026, 2:06 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Dedicated toll-free service line mandatory for bidders
  • • Escalation matrix with direct telephone numbers required
  • • State-level presence: office within Tamil Nadu is a must
  • • Local 24x7 availability for SUV cab & taxi services
  • • Distance-hour mix: 1500 km x 320 hours specified in scope
  • • No BOQ items; service-level performance and accessibility emphasized
  • • Documentation evidence of local operations and support capability required
  • • Service & support infrastructure to be verified during bid evaluation

Categories 1

SERVICES

Tender Overview

Tamil Nadu Health and Family Welfare Department invites bids for monthly SUV cab & taxi hiring services in Tamil Nadu. Scope includes 1500 km x 320 hours with local 24x7 availability. Estimated value and EMD are not disclosed. The procurement emphasizes a dedicated service office within the state, and robust customer support infrastructure to ensure uninterrupted transport for health programs and field visits.

Technical Specifications & Requirements

  • Service category: SUV cab and taxi hiring on a monthly basis
  • Coverage: Local 24x7 availability within Tamil Nadu
  • Operational requirements: Dedicated toll-free service line and a formalized escalation matrix for service support
  • Experience & capability: Suppliers must demonstrate a local presence in Tamil Nadu with a responsive support framework
  • Documentation: Evidence of state presence and contact channels to be provided
  • BOQ details: No items listed; scope is described by distance and hour metrics rather than discrete line items
  • Compliance: Emphasis on service support readiness and regional accessibility

Terms & Eligibility

  • Office presence: An office of the service provider must be located in Tamil Nadu; documentary proof required
  • Support infrastructure: Dedicated/toll-free telephone number for service support; an escalation matrix of telephone numbers
  • Submission expectations: Bidder must provide evidence of local availability and clear contact channels to qualify for the contract
  • Tender must ensure 24x7 local cab/ taxi operations with reliable response times
  • Compliance with state procurement norms and timely delivery of services is implied
  • No specific delivery dates or payment terms disclosed; evaluation will consider responsiveness and regional presence

Key Specifications

  • Product/Service: SUV cab & taxi hiring on monthly basis

  • Geography: Tamil Nadu with local 24x7 coverage

  • Distance/Hours: 1500 km x 320 hours (scope detail provided)

  • Service Level: Dedicated toll-free support, escalation matrix

  • Office requirement: Local Tamil Nadu presence for service provider

  • Delivery/Availability: 24x7 local availability; response times implied

Terms & Conditions

  • Office in Tamil Nadu with documentary evidence is mandatory

  • Dedicated toll-free service line and escalation matrix are required

  • Local 24x7 SUV cab & taxi service with defined distance-hour scope

Important Clauses

Payment Terms

Not disclosed in the provided data; bidders should anticipate standard government billing cycles and compliance for service-based transport contracts.

Delivery Schedule

No fixed dates published; contract emphasizes continuous 24x7 availability within Tamil Nadu.

Penalties/Liquidated Damages

No penalty details provided; bidders should review terms during bid submission for service uptime and response SLAs.

Bidder Eligibility

  • Must have a Tamil Nadu address proof and local operational capability

  • Demonstrate 24x7 cab/taxi service readiness with dedicated support

  • Provide escalation matrix with direct contact numbers and toll-free line

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

No

Item Category

Monthly Basis Cab & Taxi Hiring Services - SUV; 1500 km x 320 hours; Local 24*7

Authority Records

HEALTH AND FAMILY WELFARE DEPARTMENT

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Documents 2

GeM-Bidding-9442549.pdf

Main Document

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

PAN card

3

Proof of Tamil Nadu office presence (registered address, rent agreement/ownership)

4

Dedicated toll-free service line proof (numbers, call routing plan)

5

Escalation matrix document with contact numbers

6

Company profile and local service capabilities in Tamil Nadu

7

Any prior experience evidence in government health-sector transport services

8

Audited financial statements or balance sheets for recent year

9

Vehicle fleet details and deployment plan for SUV category

10

OEM authorization (if applicable) for cab/operator services

Frequently Asked Questions

How to bid for SUV taxi hiring tender in Tamil Nadu 2026?

Bidders must submit GST, PAN, and proof of Tamil Nadu office. Provide dedicated toll-free support details and escalation matrix. Include local fleet capabilities and prior government transport experience. Ensure compliance with state procurement norms and provide service-level commitments for 24x7 availability.

What documents are required for Tamil Nadu cab tender submission?

Submit GST certificate, PAN, official address in Tamil Nadu, proof of toll-free service line, escalation matrix, company profile, vehicle fleet details, and financial statements. Include any OEM authorizations if operating under a brand. Ensure all documents align with Terms & Conditions.

What is the geographic coverage for the Tamil Nadu SUV taxi tender?

Contract requires local 24x7 SUV cab availability within the state of Tamil Nadu. Bidders must show an office in Tamil Nadu and provide contact channels for rapid deployment during health department duties.

What is the required support infrastructure for this transport tender?

A dedicated toll-free service line and a formal escalation matrix with direct phone numbers are mandatory. Bidders should document response times and support process to promptly resolve ride issues or service outages.

What standards or certifications are expected for this Tamil Nadu bid?

While specific standards are not listed, bidders should demonstrate regulatory compliance, valid GST/PAN, and capability to meet government transport service expectations with reliable fleet and 24x7 support.

When will the local cab contract be executed in Tamil Nadu?

No explicit start date is provided. Bidder should be prepared for immediate mobilization post award, ensuring continuous 24x7 SUV taxi service across Tamil Nadu and adherence to escalation protocols.

How to demonstrate 24x7 availability for Tamil Nadu health transport contract?

Provide a deployment plan detailing fleet size, crew shifts, on-call staff, GPS-enabled vehicles, and 24x7 helpline records. Include SLA commitments and escalation contacts to ensure uninterrupted health department mobility across Tamil Nadu.

What is the scope in terms of distance and hours for the Tamil Nadu taxi contract?

The contract scope specifies 1500 km x 320 hours. Bidders must allocate vehicles and drivers to meet this metric, ensuring timely dispatch and flexible scheduling to cover health department needs in Tamil Nadu.

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