Hindustan Aeronautics Limited Packaged Drinking Water Tender 2026 – Supply of Packaged Water Bottle (GeM)

Tender Overview

Hindustan Aeronautics Limited (HAL), under the Department of Defence Production, invites bids for the packaged drinking water supply (water bottles). The tender lacks explicit location and value details, and no BOQ items are listed. A notable feature is the option clause up to 50% for quantity or contract duration adjustments, with compulsory bidder acceptance. The process requires an OEM manufacturer authorization, and bidders must maintain a dedicated toll-free service line and an established Escalation Matrix for support. An office of the service provider must exist in the state of the consignee, with documentary evidence to be submitted. Attachments include a SOW and SLA as per buyer specifications, and bidders must comply with the GeM SLA and any annexed terms.

Technical Specifications & Requirements

• Product category: Packaged Drinking Water (water bottles) for HAL
• Critical compliance elements: Manufacturer Authorization with OEM details; 50% option clause on quantity/duration at contract issuance; dedicated toll-free service number; Escalation Matrix for service support; service provider office located in the consignee state with documentary evidence; adherence to SOW/SLA attached by the buyer; GeM SLA compliance as per Annexure-1; IP address monitoring for bid activity; no BOQ items provided in the tender data
• No explicit technical standards, capacities, or quality metrics are listed in the data available

Terms, Conditions & Eligibility

• OEM authorization required: Submit form/certificate with OEM/service provider details (name, address, email, phone)
• Option clause: Buyer may adjust quantity/duration up to 50%, both pre- and post-issuance
• Service support: Bidders must provide a dedicated toll-free number and escalation matrix
• Local presence: Service provider office must be in the consignee state; documentary evidence mandatory
• Compliance: Alignment with GeM SLA and buyer-added SOW/SLA; upload all required certificates
• Documentation readiness: Ensure submission of required bid certificates and compliance documents as per terms