Indian Army EPABX Add-on Software Licenses & Accessories Tender Leh J&K 2026 | PABX System License
Indian Army
LEH, JAMMU & KASHMIR
Posted:
10 July 2026
Closed:
13 July 2026
GEM
GEM
Indian Army EPABX Add-on Licenses & Software Accessories Tender 2026 - 3-Year OEM Warranty, IS/EPABX Standards
Bid Publish Date
17-Jul-2026, 1:18 pm
Bid End Date
20-Jul-2026, 2:00 pm
Progress
Issue17-Jul-2026, 1:18 pm
AwardPending
Quantity
13
Bid Type
Two Packet Bid
Key Highlights
- • OEM warranty with 3-year coverage and requirement to submit OEM certificates at delivery
- • Dedicated service personnel with defined SLA for post-warranty service
- • Toll-free service support and explicit escalation matrix required
- • Option to increase contract quantity up to 25% during and after contract at contracted rates
- • Mandatory installation, commissioning and training as part of scope
- • India-based service centers and maintenance capability emphasized
Categories
1
Tender Overview
The Indian Army, Department Of Military Affairs, invites bids for EPABX system add-on cards, licenses and accessories under the Q3 category. The scope includes software license features, application software capabilities, number of licenses/users, and type of licences for EPABX system enhancements. The procurement is location-agnostic in the data but targets Indian Army EPABX environment with OEM warranties and post-sale service obligations. Key differentiators include extended delivery flexibility (up to 25% quantity variation) and a mandatory 3-year warranty with OEM certificates and local service presence. The opportunity requires bidders to provide complete supply, installation, testing and commissioning, along with robust after-sales support.
Technical Specifications & Requirements
- Category: Add on Cards and Accessories for EPABX System
- Items: Software license features, application software type/capabilities, number of licenses/users covered, type of licence
- Warranty: 3 years from final acceptance or after installation/testing; OEM warranty certificates required at delivery; dedicated service team in India; service centers near consignee destinations
- Service: Dedicated toll-free support, escalation matrix, timely service/rectification during warranty; installation/commissioning/training included; scope includes supply, installation, testing and commissioning
- Delivery/installation terms: Option to increase quantity by 25% during contract; delivery timelines tied to original delivery period with minimum 30 days extension if applicable
- Documentation: PAN, GSTIN, cancelled cheque, EFT mandate; OEM authorizations; service SLAs
Terms, Conditions & Eligibility
- EMD/Performance terms are specified via ATC; 3-year warranty commitment with post-delivery service
- Scope includes supply, installation, testing and commissioning
- Vendor must demonstrate established installation, commissioning, training and maintenance network in India
- Bidder must provide dedicated service personnel with time-bound servicing; toll-free support and escalation matrix
- Required documents include PAN, GSTIN, cancelled cheque and EFT mandate; OEM certificates and service center details
Key Specifications
-
- Product: EPABX system add-on cards and accessories with Software License features
-
- Licenses: Number of licenses/users covered; type of license (perpetual/subscription) and capability scope
-
- Standards/Certifications: OEM warranty certificates; IS/EPABX related compliance if specified
-
- Service: Dedicated technical staff, SLA commitments, toll-free support
Terms & Conditions
-
Quantity flexibility up to 25% of bid quantity during contract
-
3-year OEM warranty with timely service and maintenance
-
Supply, Installation, Testing and Commissioning included in bid scope
-
Dedicated India-based service network and escalation matrix required
-
Documents: PAN, GSTIN, cancelled cheque, EFT mandate; OEM authorizations
Important Clauses
Warranty
Warranty period of 3 years from final acceptance or after installation; OEM certificates required at delivery; service centers must be notified and functional in India
Delivery & Quantity
Option to increase quantity up to 25% during contract at contracted rates; delivery period as per original delivery schedule with minimum 30 days extension
Service & Support
Dedicated toll-free support and escalation matrix; timely service/rectification during warranty; on-site visits as per SLA
Bidder Eligibility
-
Proven experience in supplying EPABX add-on licenses and accessories
-
Indian-based installation, commissioning and maintenance capability
-
Financial capability evidenced by GSTIN, PAN and EFT mandate submission
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
Add on Softwares - Lisences and Accessories for PABX System (Q3)
Delivery Details
Max Delivery Days
15
Delivery Locations
1
Delivery Cities
LEH
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | LEH | LEH | - | - | 13 | 15 | - |
Authority Records
MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENTINDIAN ARMY
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GeM Registration
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Documents 4
GeM-Bidding-9622215.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Tender Results
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Technical Specifications
1 Item
Item #1 Details
View Catalog| Category | Specification | Requirement |
|---|---|---|
| Add on Cards and Accessories for EPABX System | Software Lisence feature | FXS, FXO, SIP Extension, Digital Extension, SIP Trunk, PRI Trunk, RADIO INTERFACE, GSM INTERFACE, E1 Trunk, E&M, VIDEO CONFRENCE, Soft Phone |
| Add on Cards and Accessories for EPABX System | Applcation Software Type / Capabilities | Call Server Software, Hot StandBy Server Software, Unified Communication Server Software, Network Management Server Software |
| Add on Cards and Accessories for EPABX System | Number of lisences/ users covered | 1, 10 |
| Add on Cards and Accessories for EPABX System | Type of Licence | Perpetual, Subscription Based |
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Historical Data
Required Documents
1
- Copy of PAN Card
2
- Copy of GSTIN
3
- Copy of Cancelled Cheque
4
- EFT Mandate certified by Bank
5
- OEM authorization certificates
6
- Service center details near consignee destinations
7
- Evidence of established Installation, Commissioning, Training, and Maintenance capabilities in India
Frequently Asked Questions
How to bid for EPABX add-on licenses tender in India Army?
Bidders must submit PAN, GSTIN, cancelled cheque, EFT mandate, OEM authorizations, and service-center details. The scope covers supply, installation, testing and commissioning with a 3-year OEM warranty. Ensure dedicated India-based service personnel and a toll-free support line, plus an escalation matrix for service events.
What documents are required for EPABX software license bid in India?
Required documents include PAN Card, GSTIN, Cancelled Cheque, EFT Mandate certified by bank, OEM authorization certificates, and evidence of service centers near consignee destinations. Also provide installation, commissioning and maintenance capabilities within India.
What are the warranty terms for EPABX add-on accessories procurement?
Warranty is 3 years from final acceptance or after installation. OEM warranty certificates must be provided at delivery. The seller must maintain a dedicated service team in India and ensure timely service and rectification under the SLA.
When can quantity be increased under the option clause for this tender?
Quantity can be increased up to 25% of bid quantity at contracted rates, during contract placement or within the currency period, with delivery adjustments using the specified formula and a minimum 30-day extension where applicable.
What service support is required for EPABX add-ons in this procurement?
Bidder must provide dedicated toll-free service support, an escalation matrix with telephone numbers, and timely on-site or remote troubleshooting during warranty. Service centers must be known and accessible near consignee destinations in India.
What is the scope of supply for this EPABX tender?
Scope includes Supply, Installation, Testing and Commissioning of EPABX add-on licenses and accessories; the bid price must cover all cost components, with OEM warranty and after-sales support as specified.
Which standards or certifications are required for the license components?
OEM warranty certificates are required; while specific EPABX standards are not listed, bidders should demonstrate IS/EPABX related compliance and provide documentation proving vendor qualifications and service capabilities in India.
How will delivery timelines be calculated for quantity variations?
Delivery time scales from the last date of the original delivery order; if quantity increases, extended time is computed as (Increased quantity ÷ Original quantity) × Original delivery period, with a minimum 30 days extension.
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Documents 4
GeM-Bidding-9622215.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS