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Jail Puducherry Multifunction Machine MFM Tender 2025: ISI/ISO Standards, On‑Site Support & 3‑Year Turnover Criteria

Bid Publish Date

05-Jan-2026, 10:42 am

Bid End Date

23-Jan-2026, 6:00 pm

Location

PONDICHERRY , PUDUCHERRY

Progress

Issue05-Jan-2026, 10:42 am
AwardPending
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Quantity

6

Bid Type

Two Packet Bid

Key Highlights

  • • Functional Service Centre requirement in the state of the consignee, with 30‑day establishment window after award
  • • Dedicated toll-free service support and a formal escalation matrix for service issues
  • • OEM/Importer obligations: Indian registered office for after-sales support for imported goods
  • • Three-year turnover criterion: minimum average annual turnover documented via audited statements or CA certificate
  • • In-state eligibility office annexure requirement for bidder credibility and eligibility
  • • Supply, Installation, Testing & Commissioning (SITC) scope included; all costs to bid price
  • • IS/ISI or ISO compliance expectations implied via standard references in tender data
  • • Penalties, warranties, and performance bonds to be detailed in ATC/contract terms

Categories 1

MACHINE

Tender Overview

Organization: Jail Puducherry (Jail Department) seeks supply, installation, testing and commissioning of a Multifunction Machine MFM (V2). The procurement scope covers delivery, installation, testing and commissioning, with ongoing service support. The project value is not disclosed in the available data, but the requirement emphasizes in-state aftersales capability, on-site warranty where applicable, and a strong emphasis on local service infrastructure. A distinguishing factor is the necessity to establish a functional service center within 30 days if not pre-existing, with documentary evidence required for payment release. The tender emphasizes a state-specific presence and compliance with OEM service obligations. This procurement targets reliable, ISI/ISO-compliant printing hardware capable of scanning and copying across A4/A3 sizes, with duplex and connectivity features.

Technical Specifications & Requirements

  • Product Category: Multifunction Printer / MFM (V2), Printing, Scanning, Copying with Auto Duplex
  • Print Technology & Paper: Generic description; supports multiple paper sizes, A4/A3; minimum speed metrics per ISO/IEC 24734 (mono/color) for both A4 and A3.
  • Capabilities: Duplex printing, scanning with original document feeder, bypass tray, and total paper tray capacity suitable for high-volume use
  • Connectivity & Accessories: Standard connectivity options; OEM authorized accessories must be included
  • Delivery Scope: Supply, Installation, Testing & Commissioning; service center presence required in the consignee state; on-site warranty where applicable; toll-free service support; escalation matrix
  • Performance basics: Minimum monthly duty cycle indicated to ensure adequate workload handling; generic in the provided data but expected to meet government procurement reliability levels

Terms, Conditions & Eligibility

  • Scope & Payment: Supply installation testing and commissioning; payment contingent on submission of evidence of a Functional Service Centre within the state within 30 days of award
  • Service & Support: Dedicated toll-free service number; escalation matrix; in-state service center requirement (or establishment within 30 days)
  • OEM & Turnover: Imported products require Indian office for after-sales; minimum average annual turnover to be demonstrated for the last three financial years; office in the concerned state is mandatory for eligibility
  • Documentation: GST, PAN, experience certificates, audited financials or CA certificate for turnover, EMD documents, OEM authorizations, and technical bid materials are required for bid submission
  • Warranty & Penalties: Warranty terms to be defined by OEM; penalties or LD to be specified in ATC/contract terms; escalation for service failures

Key Specifications

  • Product/service: Multifunction Printer MFM (V2) with printing, scanning, copying

  • Quantities/scale: Not disclosed in data; includes SITC scope

  • EMD/estimated value: Not disclosed; indicates procurement scale

  • Experience: Demonstrated ability to provide SITC of MFM devices; service center presence

  • Standards: IS/ISI and/or ISO compliance implied; ISO/IEC 24734 performance metrics for speeds

  • Delivery/maintenance: On-site warranty where applicable; 30‑day service center establishment

  • Testing/Quality: SITC, commissioning, and acceptance testing per government norms

  • Warranty/AMC: OEM warranty and possible AMC terms to be specified in ATC

Terms & Conditions

  • SITC scope: Supply, Installation, Testing, and Commissioning with all cost components included

  • In-state service center requirement: must exist or be established within 30 days of award

  • Turnover and eligibility: three-year turnover with audited statements or CA certificate; office in state

Important Clauses

Payment Terms

Payment released after submission of service center evidence; detailed terms to be in ATC

Delivery Schedule

Delivery, installation, and commissioning within a timeframe defined in contract; SITC activities included

Penalties/Liquidated Damages

LDs or penalties to be defined in ATC for delays or non-conformance

Bidder Eligibility

  • Office presence in the concerned state with annexed location details

  • Ability to establish functional Service Centre within 30 days of award

  • Demonstrated turnover of required three-year period with supporting documents

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Technical Specifications 1 Item

Item #1 Details

View Catalog
Category Specification Requirement
Generic Description of Stores
Generic Print Technology
Generic Type of Printing
Generic Operating System Compatibility
Printing Print Paper Size
Printing Minimum Print Speed per Minute as per ISO/IEC 24734 in A4 Size-Monochrome (Black) (in PPM)
Printing Minimum Print Speed per Minute as per ISO/IEC 24734 in A4 Size-Colour (in PPM)
Printing Minimum Speed per Minute as per ISO/IEC 24734 in A3 Size-Mono (in PPM)
Printing Minimum Speed per Minute as per ISO/IEC 24734 in A3 Size-Color (in PPM)
Printing Auto Duplexing Printing/Coping (2-sided Feature)
Scanning Maximum Scan Area (Platen/Flatbed Size)
Scanning Scan To Functions
PAPER HANDLING Original Document Feeder Type (For Scanning and Copying)
PAPER HANDLING Feeder Capacity (Number of Sheets) (For Scanning and Copying)
PAPER HANDLING Number of Main Paper Tray
PAPER HANDLING Total Paper Tray Combined Capacity (Number) at 75 GSM
PAPER HANDLING Bypass Tray Facility
Connectivity Connectivity
Connectivity Accessories Provided
Performance Minimum Duty Cycle (Number of Prints/Month)

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar SITC of MFM or office printing devices

4

Audited financial statements or CA certificate indicating three-year turnover

5

EMD/Security deposit documents (as applicable in ATC)

6

Technical bid documents demonstrating compliance with specifications

7

OEM authorization / Authorized Seller certificate for OEM products

8

Evidence of functional Service Centre in the State or plan to establish within 30 days

Frequently Asked Questions

Key insights about PUDUCHERRY tender market

How to bid for Jail Puducherry MFM tender in 2025?

Bidders must submit SITC proposals for a Multifunction Machine MFM (V2) with installation, testing and commissioning. Provide GST, PAN, three-year turnover evidence, and OEM authorizations. Include evidence of a functional in-state service centre or a plan to establish within 30 days, plus a toll-free service contact and escalation matrix.

What documents are required for the Jail Puducherry MFM procurement?

Submit GST registration, PAN, experience certificates for similar SITC work, audited financials or CA certificate showing turnover, EMD documents, technical bid, OEM authorization, and proof of an in-state service centre or establishment plan within 30 days of award.

Which standards and certifications are expected for the MFM bid in Puducherry?

Tenders imply IS/ISI and ISO compliance; speeds must align with ISO/IEC 24734 for A4/A3 in mono/color modes. Ensure IS 550 or equivalent standards are met for printing devices, and obtain OEM certifications for service capability in India.

What is required for after-sales support in this Jail Puducherry tender?

A dedicated toll-free service line, a formal escalation matrix, and a functional Service Centre in the state (or plan to establish within 30 days). Payment depends on furnishing evidence of the in-state service capability.

What is the delivery scope for the MFM tender in Puducherry?

Scope includes Supply, Installation, Testing and Commissioning of the MFM device, with acceptance testing as per government norms. The vendor must ensure on-site installation and post-commissioning support within agreed timelines.

What turnover criteria must bidders meet for this MFM buy?

The bidder must show three-year average annual turnover as specified in the bid document, supported by audited balance sheets or CA certificates. If newly formed, turnover will be calculated from completed financial years after incorporation.

How are penalties and warranty handled in this Puducherry tender?

Warranty terms are OEM-defined; penalties or liquidated damages will be detailed in the ATC. Ensure service availability and timely SITC completion to avoid LDs; documentation of warranty support is required with the bid.

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