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Bids are Invited For REQUEST FOR PROPOSAL (RFP) for Selection of Telecom Service Provider(s) for Provisioning of Toll-Free Number Services for the Unified Citizen Helpline, Government of Bihar in BIHAR

Bid Publish Date

02-Jul-2026, 7:37 am

Bid End Date

21-Jul-2026, 10:30 am

EMD

₹50,00,000

Value

₹0

Location

BIHAR
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Progress

Issue02-Jul-2026, 7:37 am
AwardPending
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Tender Type

Open

Tender Fee

₹20,000

Tender Fee Exemption

No

EMD Exemption

No

Category

GENERAL

Categories 2

SERVICES BID MANAGEMENT

The issuing authority invites bids for REQUEST FOR PROPOSAL (RFP) for Selection of Telecom Service Provider(s) for Provisioning of Toll-Free Number Services for the Unified Citizen Helpline, Government of Bihar in BIHAR. Submission Deadline: 21-07-2026 10: 30: 00. Submit your proposal before the deadline.

Additional Tender Data

Commercial Details

Processing Fee

₹11,800

Tender Currency

INR

Bid Currency

INR

Ranking Sequence

L1 Ranking

Estimated Value Visibility

N

Bid To RA

No

Authority & Contact

Organization Hierarchy

Government of Bihar->Bihar State Electronic Development Corporation

Approving Authority

Managing Director BSEDC (MD)

Tender Creator

Ms Sanjivani . (Manager (PMU))

Pre-Bid & Qualification

Pre-Bid Meeting Start

08-07-2026 07:00:00

Pre-Bid Meeting End

08-07-2026 09:00:00

Pre-Bid Discussion Type

OFFLINE

Pre-Bid Venue

Conference Hall, BSEDC, Beltron Bhawan, Shastri Nagar, Patna, Pin Code: 800023

Payment Breakdown

TypeAmountCurrencyModeExemption
EMD₹50,00,000INRInternet Payment Gateway(IPG),Challan|Bank GuaranteeNo
Tender Fee₹20,000INRInternet Payment Gateway(IPG),Challan|No
Tender Processing Fee₹11,800INRInternet Payment Gateway(IPG),Challan|No

Document Requirements

Pre-Qualification Criteria 10, Sl no 1 (COI; GST) as per RFP

BidPart1OthersMandatoryNo Exemption

Pre-Qualification Criteria 10, Sl no 2 (Licence / Certification) as per RFP

BidPart1OthersMandatoryNo Exemption

Pre-Qualification Criteria 10, Sl no 3 (PO/ WO/ Agreement /Experience certificate) as per RFP

BidPart1OthersMandatoryNo Exemption

Pre-Qualification Criteria 10, Sl no 4 (Turnover and Net worth) as per RFP

BidPart1OthersMandatoryNo Exemption

Pre-Qualification Criteria 10, Sl no 5 (Notarized affidavit regarding non-blacklisting) as per RFP

BidPart1OthersMandatoryNo Exemption

Pre-Qualification Criteria 10, Sl no 6 (Non-blacklisting in BSEDC & DIT) as per RFP

BidPart1OthersMandatoryNo Exemption

Pre-Qualification Criteria 10, Sl no 7 (Proforma enclosed as Annexure-IX) as per RFP

BidPart1OthersMandatoryNo Exemption

Pre-Qualification Criteria 10, Sl no 8 (PAN & GSTIN) as per RFP

BidPart1OthersMandatoryNo Exemption

Pre-Qualification Criteria 10, Sl no 9 (Power of Attorney / copy of Board Resolution) as per RFP

BidPart1OthersMandatoryNo Exemption

Annexure-I Bid Security (Bank Guarantee) Form, as per RFP

BidPart1OthersMandatoryNo Exemption

Annexure-II Self-Declaration, as per RFP

BidPart1OthersMandatoryNo Exemption

Annexure-III Representative Authorization Letter, as per RFP

BidPart1OthersMandatoryNo Exemption

Annexure-IV Acceptance of Terms & Conditions, as per RFP

BidPart1OthersMandatoryNo Exemption

Annexure-V Brief Vendor Profile, as per RFP

BidPart1OthersMandatoryNo Exemption

Annexure-VII Guarantee Declaration Form, as per RFP

BidPart1OthersMandatoryNo Exemption

Annexure-IX Pre-Contract Integrity Pact, as per RFP

BidPart1OthersMandatoryNo Exemption

Annexure-X Format of Covering Letter for Submission of Bid, as per RFP

BidPart1OthersMandatoryNo Exemption

Any other document, as per RFP

BidPart1OthersOptionalNo Exemption

Any other documents, as per RFP

BidPart1OthersOptionalNo Exemption

General Particulars

1

Name of the Firm / Agency

2

Year Established

3

Address of Office

4

Telephone No. Fax No.

5

E-mail Address Website

6

No. of years of proven experience providing similar services in India

7

Annual turnover in the last 3 years ending FY 24-25

8

Whether net worth is positive in the previous 3 years (Y/N) up to FY 24-25

Tender Terms

Section 1

Unified Citizen helpline toll free RFP.pdfDetails

All terms and conditions as per RFP

All terms and conditions as per RFP

Section 2

Details

All queries should be received on or before 7/07/2026 till 5:00 PM through e-mail: [email protected] in editable MS Excel file as prescribed format in t...

All queries should be received on or before 7/07/2026 till 5:00 PM through e-mail: [email protected] in editable MS Excel file as prescribed format in the RFP. Any other format will not be accepted.

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Free consultation · 24h response

Documents 2

Unified Citizen helpline toll free RFP.pdf

GENERAL_DOCUMENT

Financial Sheet.xlsx

GENERAL_DOCUMENT

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Bill of Quantities (BOQ) 1 Item Sign in for GEM prices

#NIT/BSEDC-03-04/2026-27

REQUEST FOR PROPOSAL (RFP) for Selection of Telecom Service Provider(s) for Provisioning of Toll-Free Number Services for the Unified Citizen Helpline, Government of Bihar

REQUEST FOR PROPOSAL (RFP) for Selection of Telecom Service Provider(s) for Provisioning of Toll-Free Number Services for the Unified Citizen Helpline, Government of Bihar

1 Work Rate: ₹0 Est: ₹1

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