Indian Army Office Software Tender Leh Jammu & Kashmir 2026 – OS Software Requirements & 5-Year Warranty

Tender Overview

The Indian Army, Department Of Military Affairs, invites bids for office operating system software procurement in Leh, Jammu & Kashmir. The scope centers on operating system software with no BoQ items published. The contract allows a 25% quantity variation during and after award, at contracted rates, with delivery timelines tied to the original delivery period and extended periods. A required installed base includes a functional service presence and a dedicated service contact, with evidence of a service centre within the consignee state. The opportunity emphasizes post-sale support, with a 5-year standard warranty and a comprehensive warranty covering ongoing service obligations. Bidders should anticipate on-site installation/commissioning, training, and a robust after-sales network in INDIA. This tender requires bidders to align with the army’s strict procurement discipline and warranty commitments to ensure uninterrupted software operation in austere field locations.

Technical Specifications & Requirements

• Product category: Operating system software for office environments
• Location: Leh, Jammu & Kashmir 194101; consignee-state service capability required
• Key terms: up to 25% variance in ordered quantity; delivery period mechanics tied to original delivery period with minimum 30 days
• Service expectations: functional Service Centre in the consignee state; dedicated toll-free service line; escalation matrix for support
• Warranty: 5 years from final acceptance or after installation; comprehensive warranty during contract period; OEM warranties to be submitted on delivery
• OEM/after-sales: well-established Installation, Commissioning, Training, Troubleshooting, and Maintenance groups in INDIA
• Documentation: OEM warranty certificates required at delivery

Terms, Conditions & Eligibility

• Delivery terms follow option clause: quantity may increase up to 25%; time extensions calculated as (increase/original) × original days, minimum 30 days
• Service capability: Bidder/OEM must establish a service centre within 30 days if not existing; documentary evidence required
• Support: Dedicated toll-free number and escalation matrix for service support
• Warranty: 5-year warranty; comprehensive warranty beyond standard terms
• Post-sale expectation: installation, commissioning, and training included; service centres near consignee locations to be uploaded
• Compliance: OEM warranty certificates must be submitted at delivery; ensure Indian service network readiness