GEM

Police Commissioners Office Surat Software Support Services Tender Surat Gujarat 2025 IS 550 Compliance Not Specified

Bid Publish Date

08-Dec-2025, 5:50 pm

Bid End Date

31-Dec-2025, 6:00 pm

EMD

₹36,000

Value

₹12,00,000

Location

SURAT , GUJARAT

Progress

Issue08-Dec-2025, 5:50 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Brand/OEM requirements: Not specified
  • • Technical standards: Not specified (no IS/ISO listed)
  • • Special clauses: 25% quantity/duration flexibility; excess settlement option
  • • Critical eligibility: EMD ₹36,000; software support & proactive monitoring scope
  • • Warranty/AMC: Not specified; infer SLA-based service terms
  • • Penalties: Not detailed; look for LD in ATC/contract
  • • Delivery/installation: Not specified; focus on service delivery & monitoring
  • • Unique conditions: ATC document uploaded; no BOQ items; broad service scope

Categories 3

SERVICES APPLICATION SOFTWARE SOFTWARE

Tender Overview

The opportunity is with the Police Commissioners Office Surat in Surat, Gujarat for Software Support Services 2.0 – SURAT EYE; Application Software; Proactive Monitoring Services. Estimated value is ₹12,00,000 with an EMD of ₹36,000. Location detail: Surat 394101. The scope covers software support and proactive monitoring under general service provider arrangements, with a focus on service delivery continuity. A notable differentiator is the explicit quantity/duration flexibility and an embedded excess settlement option, which allows additional charges within defined limits. The absence of BOQ items suggests a broad-service engagement rather than fixed-item procurement, emphasizing service reliability, incident response, and ongoing monitoring. This tender is framed under Home Department Gujarat, highlighting state security administration alignment and public-sector procurement norms.

Technical Specifications & Requirements

  • Estimated value: ₹12,00,000
  • EMD: ₹36,000
  • Contract terms: Quantity/duration may be adjusted up to 25% at contract issuance and during term
  • Excess settlement: Service providers may include additional charges up to a specified percentage of the item-level total value; requires declaration at invoice creation and supporting documents
  • Category: Software support, proactive monitoring, general service provider role; no BOQ items listed
  • Location coverage: Surat, Gujarat; govern ment security-adjacent service expectations
  • No vendor-specific technical specs listed; bidders should prepare for a broad IT/monitoring scope with SLAs and incident management

Terms, Conditions & Eligibility

  • EMD: ₹36,000 (payment terms not specified beyond EMD amount)
  • Quantity/Duration flex: Up to 25% adjustment permitted at contract issue and during term
  • Excess settlement: Optional, with invoicing proof required; total invoice must reflect agreed excess percentage
  • ATC/ATC document: Buyer-uploaded ATC exists; review mandatory prior submission
  • BOQ: Not specified; no items listed
  • Location: Surat, Gujarat; local procurement context under Police Commissioners Office Surat
  • Contract type: Service-based IT/software support and monitoring with reliance on SLA-based performance

Key Specifications

  • Product/service: Software Support Services + Proactive Monitoring

  • Estimated value: ₹12,00,000

  • EMD: ₹36,000

  • Flexibility: 25% quantity/duration adjustment

  • Excess settlement: additional charges up to a defined percentage

  • No fixed BOQ items; broad service delivery scope

Terms & Conditions

  • EMD amount and payment channel required

  • Contract quantity/duration may be increased up to 25%

  • Excess settlement option requires invoice-level declarations

  • Review of Buyer uploaded ATC document is mandatory

  • No BOQ items listed; prepare for IT/monitoring SLA-based scope

Important Clauses

Payment Terms

EMD ₹36,000; any additional payment terms not specified in available data; verify ATC

Delivery Schedule

No explicit delivery dates; service delivery and monitoring SLAs to be defined in contract

Penalties/Liquidated Damages

No LD details provided; review in ATC/contract for SLA breach penalties

Bidder Eligibility

  • Eligibility for software support & proactive monitoring services

  • Demonstrated experience in similar government IT service contracts

  • Financial stability evidenced by latest financial statements

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Historical Data

Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates in software support/monitoring

4

Financial statements or balance sheet (latest)

5

EMD payment proof (₹36,000)

6

Technical bid documents (compliance & approach)

7

OEM authorizations or vendor certifications (if applicable)

8

Any ATC-specific documents referenced in Buyer uploaded ATC

Frequently Asked Questions

Key insights about GUJARAT tender market

How to bid for Surat software support tender in Gujarat 2025

Bidders must submit GST, PAN, experience certificates, financial statements, and EMD ₹36,000 along with technical bid. Review the Buyer uploaded ATC, and prepare for a broad software support plus proactive monitoring scope with 25% quantity/duration flexibility.

What documents are required for software service tender in Surat

Required documents include GST certificate, PAN, company financials, experience certificates in similar work, EMD proof, OEM authorizations if applicable, technical compliance documents, and ATC-related submissions referenced in the tender terms.

What are the key terms for quantity adjustments in this tender

Contract quantity or duration can be increased up to 25% at contract issuance, with the option to adjust during the term, requiring bidder acceptance of revised quantities or durations.

What is the EMD amount for the Surat software bid 2025

The EMD amount is ₹36,000, payable as per standard government tender rules. Submit proof of payment with the bid and ensure eligibility before submission.

What is the excess settlement option for this service

Excess settlement allows extra charges up to a defined percentage of the item-level total value, with mandatory declaration at invoice and supporting documents; ensure total invoice aligns with the agreed excess percentage.

Are BOQ items present for this tender in Surat

No BOQ items are listed in the available data; bidders should prepare for a broad IT service and monitoring scope with SLA-based deliverables and performance metrics.

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