Annual Maintenance Service - Photocopier Machine - Photocopier Machine; Ricoh; OEM Authorised Serv
Jammu And Kashmir Police
DODA, JAMMU & KASHMIR
Bid Publish Date
01-Jun-2026, 8:31 am
Bid End Date
11-Jun-2026, 10:00 am
Value
₹3,70,150
Location
Progress
Quantity
22
Bid Type
Two Packet Bid
The Indian Air Force (Department Of Military Affairs) invites bids for Annual Maintenance Service of Photocopier Machines (Ricoh, OEM Authorized Service Provider) in India. Estimated value is ₹370,150. The BOQ shows no items yet, implying a service contract scope based on existing fleet and corrective/ preventive maintenance. A notable differentiator is the contract flexibility: quantity or duration may be adjusted by up to 25% at contract issuance, and thereafter with supplier consent for lumpsum-based services. This tender targets qualified service providers capable of maintaining Ricoh photocopiers under OEM guidelines and timely repair, with emphasis on service availability and response. The opportunity requires aligning with government procurement processes and O.E.M. authorization, ensuring continuity of photocopier operations across Air Force premises.
Photocopier maintenance: Ricoh brand, OEM authorized service
Estimated value: ₹370,150
Variation right: ±25% in contract quantity or duration
Delivery: on-site maintenance and timely repair responses
Documentation: OEM authorization and standard bid documents
Variation up to 25% in quantity or duration at contract issue
OEM authorized Ricoh service capability required
EMD not specified; verify with ATC document
Not specified in tender data; likely standard government terms to apply; verify during bid submission
On-site maintenance and prompt response within contract terms; ensure service level commitments
Not specified; refer to ATC for any penalty or SLA-based LD implications
Must hold OEM authorization from Ricoh for photocopier service
Experience in maintenance of Ricoh photocopier fleets
Tax/compliance documents: GST registration and PAN
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Annual Maintenance Service - Photocopier Machine - Photocopier Machine; Ricoh; OEM Authorised Service Provider
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Main Document
ATC
GEM_GENERAL_TERMS_AND_CONDITIONS
Jammu And Kashmir Police
DODA, JAMMU & KASHMIR
Border Road Organisation
SHIMLA, HIMACHAL PRADESH
N/a
JODHPUR, RAJASTHAN
Border Road Organisation
Indian Army
SHIMLA, HIMACHAL PRADESH
Tender Results
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GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar photocopier maintenance contracts
Financial statements to establish financial credibility
EMD / security deposit documentation (if applicable per ATC)
OEM authorization from Ricoh confirming service capability
Technical bid documents detailing maintenance workflow and response times
Bidders must submit OEM authorization from Ricoh, GST, PAN, and experience certificates for similar maintenance. Ensure the proposed SLA complies with OEM service standards and government procurement norms. The bid should reflect the estimated value of ₹370,150 and address on-site response times and preventive maintenance schedules.
Required documents include GST registration, PAN, company financial statements, Ricoh OEM authorization, previous maintenance contracts, and technical bid detailing response times, spare parts availability, and service level commitments. EMD details should be confirmed in the ATC document.
The buyer may adjust contract quantity or duration by up to 25% at the time of contract issuance; post-issuance, increases remain capped at 25% with the service provider's consent, especially for lumpsum-based work scopes.
Service delivery should align with Ricoh OEM maintenance standards and general government procurement norms. Ensure OEM authorization is current and all service actions comply with Ricoh guidelines for sustainability and warranty support.
The tender has an estimated value of ₹370,150 for annual maintenance of Ricoh photocopier machines. Although BOQ items are not listed, the scope includes preventive and corrective maintenance with on-site support as per OEM terms.
Contract requires timely on-site maintenance and rapid response to photocopier faults. Bidders should detail SLA metrics, mean time to repair, spare parts lead times, and manned service coverage to meet Air Force facility needs.
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Main Document
ATC
GEM_GENERAL_TERMS_AND_CONDITIONS