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Indian Air Force Photocopier Maintenance Tender 2026 India OEM Ricoh Authorized Service 2026

Bid Publish Date

01-Jun-2026, 8:31 am

Bid End Date

11-Jun-2026, 10:00 am

Value

₹3,70,150

Location

JODHPUR , RAJASTHAN

Progress

Issue01-Jun-2026, 8:31 am
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

22

Bid Type

Two Packet Bid

Key Highlights

  • OEM Authorized Ricoh service provider requirement
  • 25% contract quantity/duration variation clause
  • No BOQ items; service contract focused on maintenance
  • Estimated contract value ₹370,150
  • ATC document governs additional obligations and scope changes
  • Delivery/response expectations for on-site photocopier maintenance
  • EMD not specified in tender data; verify submission needs

Tender Overview

The Indian Air Force (Department Of Military Affairs) invites bids for Annual Maintenance Service of Photocopier Machines (Ricoh, OEM Authorized Service Provider) in India. Estimated value is ₹370,150. The BOQ shows no items yet, implying a service contract scope based on existing fleet and corrective/ preventive maintenance. A notable differentiator is the contract flexibility: quantity or duration may be adjusted by up to 25% at contract issuance, and thereafter with supplier consent for lumpsum-based services. This tender targets qualified service providers capable of maintaining Ricoh photocopiers under OEM guidelines and timely repair, with emphasis on service availability and response. The opportunity requires aligning with government procurement processes and O.E.M. authorization, ensuring continuity of photocopier operations across Air Force premises.

Technical Specifications & Requirements

  • Product/Service: Annual Maintenance Service for Photocopier Machines (Ricoh) with OEM Authorized support.
  • Brand/OEM: Ricoh with OEM authorization for service provision.
  • Scope: Preventive maintenance, corrective maintenance, and spares provisioning as per OEM guidelines.
  • Value/Timeline: Estimated contract value ₹370,150; contract quantity/duration may be adjusted up to 25%.
  • Standards/Compliance: Not specified in tender data; bidders should align with OEM service standards and government procurement norms.
  • Delivery/Response: Timely service responses and on-site support as per service contract terms.
  • ATC/ATC-linked terms: Buyer’s clause allows scope increase with consent; refer to uploaded ATC document for further obligations.

Terms, Conditions & Eligibility

  • EMD: Not specified in tender data; bidders should verify at submission.
  • Quantity/Duration Variation: Up to 25% increase/decrease allowed at contract issue; subsequent increases limited to 25% with consent.
  • Delivery/Service Timeline: On-site maintenance and prompt response expected within contract terms.
  • Documentation: OEM authorization proving Ricoh service capability; standard bid submission documents per government tenders.
  • Payment Terms: Not detailed in data; standard government procurement terms to apply. Ensure readiness of financial statements and GST/PAN as applicable.
  • Warranty/Penalties: Not specified; bidders should seek clarity in ATC document.
  • BOQ: No items listed; bid should reflect service coverage for Ricoh photocopiers across facilities.

Key Specifications

  • Photocopier maintenance: Ricoh brand, OEM authorized service

  • Estimated value: ₹370,150

  • Variation right: ±25% in contract quantity or duration

  • Delivery: on-site maintenance and timely repair responses

  • Documentation: OEM authorization and standard bid documents

Terms & Conditions

  • Variation up to 25% in quantity or duration at contract issue

  • OEM authorized Ricoh service capability required

  • EMD not specified; verify with ATC document

Important Clauses

Payment Terms

Not specified in tender data; likely standard government terms to apply; verify during bid submission

Delivery Schedule

On-site maintenance and prompt response within contract terms; ensure service level commitments

Penalties/Liquidated Damages

Not specified; refer to ATC for any penalty or SLA-based LD implications

Bidder Eligibility

  • Must hold OEM authorization from Ricoh for photocopier service

  • Experience in maintenance of Ricoh photocopier fleets

  • Tax/compliance documents: GST registration and PAN

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

Yes

Item Category

Annual Maintenance Service - Photocopier Machine - Photocopier Machine; Ricoh; OEM Authorised Service Provider

Authority Records

MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENT
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Documents 3

GeM-Bidding-9289649.pdf

Main Document

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar photocopier maintenance contracts

4

Financial statements to establish financial credibility

5

EMD / security deposit documentation (if applicable per ATC)

6

OEM authorization from Ricoh confirming service capability

7

Technical bid documents detailing maintenance workflow and response times

Frequently Asked Questions

How to bid for the Indian Air Force photocopier maintenance tender in India?

Bidders must submit OEM authorization from Ricoh, GST, PAN, and experience certificates for similar maintenance. Ensure the proposed SLA complies with OEM service standards and government procurement norms. The bid should reflect the estimated value of ₹370,150 and address on-site response times and preventive maintenance schedules.

What documents are required for AIr Force photocopier service tender in India?

Required documents include GST registration, PAN, company financial statements, Ricoh OEM authorization, previous maintenance contracts, and technical bid detailing response times, spare parts availability, and service level commitments. EMD details should be confirmed in the ATC document.

What are the 25% variation terms in the IAF maintenance contract?

The buyer may adjust contract quantity or duration by up to 25% at the time of contract issuance; post-issuance, increases remain capped at 25% with the service provider's consent, especially for lumpsum-based work scopes.

What standards or certifications are expected for Ricoh photocopier service?

Service delivery should align with Ricoh OEM maintenance standards and general government procurement norms. Ensure OEM authorization is current and all service actions comply with Ricoh guidelines for sustainability and warranty support.

When is the estimated value and scope of the IAF tender?

The tender has an estimated value of ₹370,150 for annual maintenance of Ricoh photocopier machines. Although BOQ items are not listed, the scope includes preventive and corrective maintenance with on-site support as per OEM terms.

What is the delivery/response expectation for service calls?

Contract requires timely on-site maintenance and rapid response to photocopier faults. Bidders should detail SLA metrics, mean time to repair, spare parts lead times, and manned service coverage to meet Air Force facility needs.

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