Open Petroleum and Natural Gas NPROCURE

Gujarat Gas Limited Tender for Spot Billing Services in Surrounding Areas - Open Procurement

Bid Publish Date

26-Nov-2025, 6:30 pm

Bid End Date

15-Dec-2025, 6:30 pm

Location

AHMADABAD , GUJARAT

Progress

Issue26-Nov-2025, 6:30 pm
AwardPending
Explore all 4 tabs to view complete tender details

Tender Type

Open

Sector

Petroleum and Natural Gas

Contract Form

Fixed-rate

Completion Period

As per tender Document Attached

Currency Type

Single

Categories 2

MISCELLANEOUS SERVICES

Gujarat Gas Limited is inviting bids through an open tender for Spot Billing Services in key regions of Gujarat, including Sirsa, Fatehabad, and Mansa. This project aims to enhance billing efficiency, customer service, and operational transparency for the government-owned gas utility. The tender is suitable for experienced firms with expertise in utility billing, customer support, and digital payment solutions. The contract is fixed-rate, with a detailed scope covering meter reading, bill generation, dispatch, and customer grievance handling. Bidders must meet eligibility criteria such as experience, financial stability, and certifications. The process involves multiple evaluation stages, with a deadline for bid submission on 15 December 2025. This opportunity offers a chance to collaborate with Gujarat Gas Limited, a leading public utility in the petroleum sector, and contribute to efficient energy distribution and customer satisfaction in Gujarat.

Scope Of Work

• Provide comprehensive Spot Billing Services for Gujarat Gas Limited in specified regions.

• Key deliverables include:

  • Accurate and timely meter reading
  • Generation and dispatch of bills to customers
  • Customer support and grievance handling
  • Data management and reporting
  • Integration with existing billing systems

• The process involves:

  1. Meter Reading: Conduct scheduled and surprise readings as per the schedule.
  2. Bill Generation: Prepare bills based on meter data and tariff rates.
  3. Bill Dispatch: Ensure bills are dispatched through preferred channels (physical/electronic).
  4. Payment Collection & Reconciliation: Facilitate collections and reconcile payments.
  5. Customer Support: Address customer queries and complaints.

• The scope also includes adherence to safety, security, and confidentiality standards.

• Bidders must review the detailed Schedule of Rates (SOR) document linked in the tender for specific rates and technical specifications.

Specification Details
Service Area Sirsa, Fatehabad, Mansa, Dabwali, Firozpur, Faridkot, Sri Muktsar Sahib, Jaitu, Kotkapura
Contract Type Fixed-rate
Completion Period As per tender document
Payment Terms As specified in the tender documents

Technical Specifications

Parameter Specification
Meter Reading Accuracy ±1%
Data Transmission Secure digital channels
Billing Software Compatible with Gujarat Gas systems
Payment Gateway Integration Supported with multiple payment options
Service Availability 24/7 customer support

Bidders should follow the sequential process:

  1. Review technical specifications.
  2. Ensure hardware and software compliance.
  3. Submit technical bid with relevant documents.
  4. Demonstrate capability during evaluation.

All technical details must align with the specifications provided in the linked Schedule of Rates document.

Financial Requirements

The estimated budget for this project ranges from INR 10 lakh to INR 25 lakh, depending on the scope and scale of services. The financial bid must include detailed cost components:

Cost Component Estimated Cost
Meter Reading INR per reading
Bill Generation & Dispatch INR per bill
Customer Support Monthly support cost
Data Management Fixed setup fee

Payments will be made as per the schedule outlined in the tender document, based on milestones achieved and verified billing data. Bidders should provide a comprehensive financial proposal adhering to these guidelines.

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Eligibility Criteria

✓ Must have valid digital signature certificates compliant with the Information Technology Act-2000.
✓ Proven experience in utility billing, customer support, or related services for government or private sector.
✓ Financial stability with annual turnover of at least INR 50 lakh in the last financial year.
✓ Must have valid GST registration and relevant licenses.
✓ Ability to deploy sufficient manpower and infrastructure in the specified regions.

Qualification Criteria Minimum Requirement
Financial Turnover INR 50 lakh in last FY
Experience Minimum 3 years in billing/customer service
Certifications Valid digital signature, GST registration
Technical Capability Adequate infrastructure and manpower

Note: Bidders must submit all supporting documents as proof of eligibility during the bid submission process.

Bidding Process

Process Timeline

1. Preliminary Stage

16-12-2025 10:30

2. Technical Bid Submission

16-12-2025 10:35

3. Commercial Stage

16-12-2025 11:30

Required Forms

Preliminary

EMD with UTR Details

User Defined Template-Standard

Required

Technical

Technical Bid Submission

User Defined Template-Standard

Required

Commercial

Sample SOR for Meter Reading & Spot Billing - Sirsa, Fatehabad, Mansa, Dabwali, Firozpur, Faridkot, Sri Muktsar Sahib, Jaitu & Kotkapura & other surrounding areas in the GA

User Defined Template-Secured

Required

Required Documents

Documents required

1

Section - III Schedule of Rates (SOR)-SFM-FFM- others areas in the GA.pdf

Frequently Asked Questions

Key insights about GUJARAT tender market

What is the deadline for bid submission?

The bid submission deadline is 15th December 2025 at 6:30 PM. Bidders must upload all required documents and bids before this time through the NProcure portal. Late submissions will not be accepted under any circumstances.

What are the eligibility criteria for participating in this tender?

Eligible bidders must have a valid digital signature certificate, proven experience in utility billing or related services, an annual turnover of at least INR 50 lakh, and valid GST registration. Supporting documents must be submitted during bid registration.

How will the evaluation of bids be conducted?

Bids will be evaluated based on technical capability (40%), financial offers (30%), past experience (20%), and certifications (10%). Minimum qualifying marks are 50% in each criterion. The highest scoring bid will be awarded the contract.

Is there any training provided for online bid submission?

Yes, a free vendor training camp is organized every Saturday at (n)code solutions, Ahmedabad. Bidders are encouraged to attend to understand the online bidding process and ensure smooth submission.

What documents are required for bid submission?

Bidders must submit EMD with UTR details, technical bid documents, and a sample Schedule of Rates for meter reading and billing. Certificates, experience proofs, and financial documents must be valid and in the specified formats.

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