Open Petroleum and Natural Gas NPROCURE

Government Tender for Spot Billing Services by Gujarat Gas Limited in Ahmedabad

Bid Publish Date

26-Nov-2025, 3:00 pm

Bid End Date

15-Dec-2025, 6:30 pm

Progress

Issue26-Nov-2025, 3:00 pm
AwardPending
Explore all 4 tabs to view complete tender details

Tender Type

Open

Sector

Petroleum and Natural Gas

Contract Form

Fixed-rate

Completion Period

As per tender Document Attached

Currency Type

Single

Categories 2

Gujarat Gas Limited invites qualified service providers to bid for Spot Billing Services in Ahmedabad through an open government tender. This project focuses on meter reading, billing, and customer data management for natural gas distribution. The tender offers an excellent opportunity for companies with expertise in utility billing, data security, and customer management to collaborate with a leading gas distribution entity. Bidders must meet strict eligibility criteria, including experience, financial stability, and valid Digital Certificates. The process involves online submission of technical and financial proposals, with evaluation based on technical capability, cost, and past performance. The project aims to ensure accurate, timely billing and improved customer service. The tender schedule includes detailed deadlines, evaluation criteria, and contact points for queries. This is a strategic opportunity for utilities and service providers to expand their portfolio within the government sector, contributing to efficient natural gas distribution in Gujarat.

Scope Of Work

The selected agency will be responsible for providing comprehensive Spot Billing Services for Gujarat Gas Limited, including:

  • Meter Reading Data Collection: Accurate collection and recording of meter readings across designated areas.
  • Bill Generation: Preparing and dispatching bills based on meter data within specified timelines.
  • Customer Data Management: Maintaining updated customer records and billing history.
  • Payment Collection Support: Assisting in the collection process and reconciling payments.
  • Reporting & Documentation: Providing detailed reports on billing, collections, and meter readings.

The process involves the following steps:

  1. Meter Reading Collection from designated sites.
  2. Data Verification and validation.
  3. Bill Preparation based on verified data.
  4. Bill Dispatch through electronic means.
  5. Payment Reconciliation and reporting.
Specification Details
Service Area Bathinda (as per tender document)
Billing Frequency Monthly
Data Security Ensure confidentiality and secure handling of customer data
Compliance Adhere to Gujarat Gas Limited standards and government regulations

Technical Specifications

The technical requirements include:

Parameter Specification
Data Security Must comply with ISO/IEC 27001 standards
Software Compatibility Compatible with existing Gujarat Gas Limited systems
Response Time System should process meter data and generate bills within 24 hours
Data Storage Secure cloud-based storage with backup facilities

The process involves:

  • Data collection from meters
  • Data validation and processing
  • Bill generation using approved templates
  • Electronic dispatch of bills
  • Regular updates and reconciliation

All technical solutions must be scalable and compliant with government data security policies.

Financial Requirements

The project budget is structured as follows:

Cost Component Estimated Cost
Service Fee Fixed rate as per contract
Additional Charges As mutually agreed for extra services
EMD (Earnest Money Deposit) ₹39,000 INR

Payment terms include:

  • Advance Payment: 20% upon contract signing.
  • Milestone Payments: 50% after successful completion of initial billing cycle.
  • Final Payment: 30% after project completion and acceptance.

Bidders must submit detailed financial proposals aligned with these terms.

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Eligibility Criteria

✓ Must have proven experience in utility billing and customer data management.
✓ Must possess valid Digital Certificates as per IT Act 2000 for signing electronic bids.
✓ Must have completed similar projects in the petroleum or natural gas sector.
✓ Financial stability demonstrated through recent audited financial statements.

Qualification Criteria Details
Experience Minimum 3 years in utility billing services
Turnover Minimum annual turnover of ₹1 crore in the last 3 financial years
Certifications Valid Digital Signature Certificates (DSC) issued by licensed Certifying Authorities
Past Projects At least 2 completed projects of similar scope in the last 5 years
Legal No pending legal cases or disputes related to previous contracts

Note: Bidders must submit all relevant documents to substantiate eligibility during the bid submission process.

Bidding Process

Process Timeline

1. Preliminary Stage

16-12-2025 10:30

2. Technical Bid Submission

16-12-2025 10:35

3. Commercial Stage

16-12-2025 11:30

Required Forms

Preliminary

EMD with UTR Details

User Defined Template-Standard

Required

Technical

Technical Bid Submission

User Defined Template-Standard

Required

Commercial

Sample SOR for Meter Reading & Spot Billing - Bathinda

User Defined Template-Secured

Required

Required Documents

Documents required

1

Section - III Schedule of Rates (SOR)-Bathinda.pdf

Frequently Asked Questions

Key insights about GUJARAT tender market

What is the deadline for bid submission?

The bid submission deadline is 15th December 2025 at 18:30 hours. Bidders must upload all required documents before this time to be considered.

What are the eligibility criteria for bidders?

Eligible bidders must have at least 3 years of experience in utility billing, a minimum annual turnover of ₹1 crore, valid Digital Signature Certificates, and a proven track record of similar projects. No pending legal disputes should exist.

How can I participate in the tender process?

Participants should download the tender document online, attend any scheduled pre-bid meetings, and submit technical and financial bids electronically via the official portal before the deadline. Ensure all documents are complete and valid Digital Certificates are used.

What technical specifications must the billing system meet?

The system should be ISO/IEC 27001 compliant, compatible with Gujarat Gas Limited's existing infrastructure, and capable of processing meter data within 24 hours. Data security and scalability are critical.

What is the estimated value of the project?

The estimated project value ranges from ₹10 lakh to ₹50 lakh INR, depending on scope and additional services. Bidders should prepare financial proposals accordingly.

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