Tender for Spot Billing Services by Gujarat Gas Limited in Ahmedabad

The selected agency will be responsible for providing comprehensive Spot Billing Services, including:

• Accurate meter reading at designated locations in Ahmedabad, Amritsar, and Beas.
• Timely generation and dispatch of customer bills.
• Handling customer queries related to billing.
• Maintaining detailed records of meter readings and billing activities.
• Ensuring compliance with all relevant government and company regulations.

The process involves:

1. Meter Reading: Conducted daily or as specified in the schedule.
2. Data Entry: Input meter readings into the billing system.
3. Bill Generation: Prepare and issue bills based on readings.
4. Customer Service: Address customer complaints and queries.
5. Reporting: Submit regular reports to Gujarat Gas Limited.

Key deliverables include:

• Daily meter reading reports
• Monthly billing summaries
• Customer complaint logs

The agency must ensure data security, accuracy, and timely delivery to avoid penalties and ensure customer satisfaction.

The scope also includes provision of necessary equipment, trained personnel, and adherence to safety protocols as per tender specifications.

The agency must utilize reliable and accurate meter reading devices compliant with industry standards, such as:

Sequential process:

1. Deploy trained personnel equipped with approved devices.
2. Conduct meter readings as per schedule.
3. Upload readings securely to the central system.
4. Generate bills automatically based on uploaded data.
5. Dispatch bills via email or physical delivery.

The agency must ensure device calibration, data accuracy, and adherence to safety standards during operations.

The project budget is structured with a fixed-rate contract, detailed as follows:

Payment terms include:

• 50% upon contract signing.
• Remaining 50% after successful completion and acceptance of services.
• Payments will be processed monthly based on submitted reports.

Bidders must submit a detailed financial proposal aligned with the tender guidelines, ensuring transparency and compliance with the specified budget limits.