Open Petroleum and Natural Gas NPROCURE

Gujarat Gas Limited Tender for Spot Billing Services in Ratlam & Surrounding Areas

Bid Publish Date

26-Nov-2025, 6:30 pm

Bid End Date

15-Dec-2025, 6:30 pm

Location

AHMADABAD , GUJARAT

Progress

Issue26-Nov-2025, 6:30 pm
AwardPending
Explore all 4 tabs to view complete tender details

Tender Type

Open

Sector

Petroleum and Natural Gas

Contract Form

Fixed-rate

Completion Period

As per tender Document Attached

Currency Type

Single

Categories 2

MISCELLANEOUS SERVICES

Gujarat Gas Limited is inviting bids for Spot Billing Services in regions including Ratlam, Jhabua, Banswara, Dungarpur, and others. This open tender offers an excellent opportunity for experienced service providers to collaborate with a leading government sector organization. The project aims to enhance billing accuracy, streamline meter reading processes, and improve customer satisfaction in the petroleum and natural gas distribution sector. Bidders must meet strict eligibility criteria, possess valid digital certificates, and submit their proposals before the deadline of 15th December 2025. The contract will be awarded on a fixed-rate basis, with detailed technical, financial, and operational specifications outlined in the tender documents. Participation involves attending free vendor training, complying with government standards, and ensuring timely delivery of services. This tender is ideal for companies with proven experience in utility billing, digital data management, and customer service in the gas sector.

Scope Of Work

The scope of work includes:

  • Providing comprehensive spot billing services for gas consumers in the designated regions.
  • Conducting accurate meter readings and generating bills as per the Schedule of Rates (SOR) provided.
  • Ensuring timely submission of billing data and reports to Gujarat Gas Limited.
  • Maintaining customer records and resolving billing discrepancies.
  • Utilizing digital tools and software approved by Gujarat Gas Limited for data collection and billing.

Key deliverables:

  • Accurate meter reading reports
  • Corrected and verified bills
  • Monthly billing summaries

Process flow:

  1. Meter reading collection from designated sites.
  2. Data entry and verification using authorized digital platforms.
  3. Bill generation based on verified readings.
  4. Submission of bills and reports to Gujarat Gas Limited.
  5. Customer support and dispute resolution.

Specifications:

Parameter Requirement
Service Area Ratlam, Jhabua, Banswara, Dungarpur, Jaora & other GA regions
Contract Type Fixed-rate basis
Completion Period As per tender document
Certification Valid digital certificate for signing electronic documents

The selected agency must adhere to all safety and quality standards as specified in the tender documents and ensure compliance with government regulations.

Technical Specifications

The agency must utilize digital tools compatible with Gujarat Gas Limited's billing software. Technical parameters include:

Parameter Specification
Software Compatibility Must integrate with existing billing systems
Data Security Adherence to government cybersecurity standards
Digital Certificate Class-III valid Digital Signature Certificate
Hardware Mobile devices or tablets for meter reading
Connectivity Reliable internet access in all service areas

Sequential process:

  1. Deploy digital devices for meter reading.
  2. Collect and verify data electronically.
  3. Generate bills using approved software.
  4. Submit reports digitally to Gujarat Gas Limited.

The agency shall ensure all technical operations are compliant with the specifications and standards outlined in the tender documents.

Financial Requirements

The contract is based on a fixed-rate payment model. The estimated budget for this project ranges from INR 1,50,000 to INR 3,00,000, depending on the scope and scale of work. The cost breakdown includes:

Cost Component Estimated Amount
Service Charges As per unit rates in Schedule of Rates
Miscellaneous Expenses Included in fixed rate
Total Estimated Cost INR 1,50,000 - INR 3,00,000

Payment terms:

  • 30% advance upon contract signing.
  • 50% after submission of initial billing reports.
  • Remaining 20% after successful completion and acceptance.

Bidders must submit detailed financial proposals aligned with the tender guidelines. All payments will be subject to verification and approval by Gujarat Gas Limited.

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Eligibility Criteria

✓ Must have a proven track record in utility billing or related services.
✓ Should possess valid Digital Certificates as per IT Act-2000 for signing electronic documents.
✓ Must have experience in handling billing for petroleum or gas distribution sectors.
✓ Financial stability with minimum turnover as specified in the tender documents.
✓ Must submit EMD of INR 18,000 along with bid documents.

Qualification Criteria Details
Minimum Turnover As specified in tender documents
Experience At least 3 years in utility billing or related services
Certification Valid Digital Signature Certificates
Financials Audited financial statements for the last 3 years
Legal No pending legal cases that could impact service delivery

Note: Bidders must meet all eligibility requirements to qualify for the tender process.

Bidding Process

Process Timeline

1. Preliminary Stage

16-12-2025 10:30

2. Technical Bid Submission

16-12-2025 10:35

3. Commercial Stage

16-12-2025 11:30

Required Forms

Preliminary

EMD with UTR Details

User Defined Template-Standard

Required

Technical

Technical Bid Submission

User Defined Template-Standard

Required

Commercial

Sample SOR for Meter Reading & Spot Billing - Ratlam, Jhabua, Banswara, Dungarpur Jaora & other areas in the GA

User Defined Template-Secured

Required

Required Documents

Documents required

1

Section - III Schedule of Rates (SOR)-Ratlam-Jhabua-Banswara-Dungarpur other areas in the GA.pdf

Frequently Asked Questions

Key insights about GUJARAT tender market

What is the deadline for bid submission?

The bid submission deadline is 15th December 2025 at 18:30. Bidders must upload all required documents before this time to be considered eligible.

What are the eligibility criteria for bidders?

Eligible bidders must have proven experience in utility billing services, valid Digital Signature Certificates, a minimum turnover as specified, and no pending legal cases. They must also submit an INR 18,000 EMD along with their bid.

How can I participate in the tender process?

Interested bidders should download the tender documents free of cost, attend vendor training sessions organized by Gujarat Gas Limited, and submit their technical and commercial bids electronically via the official portal before the deadline.

What technical standards must the agency meet?

The agency must ensure software compatibility with existing billing systems, data security compliance, and possess a valid Class-III Digital Signature Certificate. Devices used should support reliable internet connectivity for real-time data collection.

Who can I contact for support during the bidding process?

For assistance, contact Jignesh Desai at 7573946760 or via email at [email protected]. Support is also available from (n)code solutions, GNFC Ltd., Ahmedabad, for technical guidance and document access.

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