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Open State Governments & UT NPROCURE

Tender for Operation & Management of Shelter for Urban Homeless in Surat - DAY-NULM

Bid Publish Date

06-Feb-2026, 9:30 am

Bid End Date

20-Feb-2026, 12:30 pm

Value

₹12,53,376

Progress

Issue06-Feb-2026, 9:30 am
AwardPending
Explore all 4 tabs to view complete tender details

Tender Type

Open

Sector

State Governments & UT

Tender Fee

₹1,062

Contract Form

Works

Completion Period

12  Months

Currency Type

Single

Categories 4

This government tender offers an opportunity for qualified organizations to operate and manage a Shelter for Urban Homeless (SUH) in Surat under the Deendayal Antyodaya Yojana - National Urban Livelihood Mission (DAY-NULM). The project aims to provide comprehensive shelter services for urban homeless populations, enhancing urban welfare initiatives. With a capacity of 256 beds and a project duration of 12 months, the tender invites experienced service providers to ensure safe, hygienic, and supportive environments. The tender process is conducted electronically via the NPROCURE platform, emphasizing transparency and efficiency. Bidders must meet specific eligibility criteria, submit detailed technical and financial proposals, and adhere to all deadlines. This opportunity is ideal for organizations specializing in social infrastructure, urban services, and facility management, committed to urban poverty alleviation and social support. The successful bidder will play a vital role in strengthening municipal social services and supporting vulnerable populations in Surat.

Scope Of Work

The selected service provider will be responsible for the comprehensive operation and management of the Shelter for Urban Homeless (SUH) under DAY-NULM in Surat. Key deliverables include:

  • Providing 24/7 shelter services for urban homeless individuals with adequate amenities.
  • Ensuring proper maintenance, cleanliness, and safety of the shelter premises.
  • Managing staff and volunteers to deliver support services.
  • Implementing registration and record-keeping protocols for residents.
  • Coordinating with local authorities for compliance and reporting.
  • Providing basic healthcare, counseling, and rehabilitation services.

The process involves:

  1. Submission of detailed proposal including operational plan.
  2. Bid evaluation and selection based on criteria.
  3. Contract signing and mobilization.
  4. Implementation of shelter services.
  5. Regular monitoring and reporting to Surat Municipal Corporation.
Specification Details
Capacity 256 beds
Location Near Bharimata Temple, Pandol North Zone
Duration 12 months
Budget Approx. ₹12,53,376
Tender Fee ₹1062

Important: The bidder must ensure compliance with all safety, health, and legal standards mandated by local authorities and the Surat Municipal Corporation.

Technical Specifications

The shelter must adhere to the following technical parameters:

Parameter Specification
Capacity 256 beds
Location Near Bharimata Temple, Pandol North Zone
Facility Standards Compliant with local safety and health regulations
Infrastructure Adequate sanitation, ventilation, fire safety measures
Equipment Basic healthcare and safety equipment

Sequential procedures include:

  1. Conduct site assessment.
  2. Prepare operational plan.
  3. Procure necessary equipment and supplies.
  4. Train staff.
  5. Initiate shelter operations.
  6. Monitor compliance and service quality.

Technical Standards Code:

  • Safety: ISO 45001
  • Health: WHO guidelines
  • Fire Safety: NFPA standards

Financial Requirements

The total estimated budget for this project is approximately ₹12,53,376, covering operational costs, staff wages, maintenance, and supplies. Payment will be made in installments based on milestones achieved, with the following breakdown:

Cost Component Amount (₹)
Setup and Infrastructure 30%
Monthly operational expenses 50%
Final evaluation and handover 20%

Payment terms include:

  • Advance payment upon contract signing.
  • Monthly payments based on approved reports.
  • Final payment after successful completion and approval.

Bidders must submit a detailed financial proposal aligned with these terms.

Documents 1

NZ Honest 256 20260204.pdf

TENDER_DOCUMENT

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Eligibility Criteria

✓ Must have valid registration and licenses for social service or facility management.
✓ Must submit a Scan Copy of Tender Fee, EMD, and all required documents as per tender conditions.
✓ Proven experience in managing urban shelters or social infrastructure projects.
✓ Financial stability with minimum annual turnover of ₹5,00,000 in the last 3 years.
✓ Comply with all eligibility requirements specified in the tender document.

Qualification Criteria Minimum Requirement
Experience At least 2 years in shelter or social service management
Financial Turnover ₹5,00,000 annually in last 3 years
Certifications Valid licenses for social or facility management
Submission of Documents Tender Fee, EMD, and supporting documents

Note: Bidders must meet all criteria to qualify for the tender process.

Bidding Process

Process Timeline

1. Preliminary Stage
2. Commercial Stage

Required Forms

Preliminary

SMC etender 100 per EMD and Tender fee

User Defined Template-Standard

Required

Commercial

SMC UCD O and M of Shelter for Urban Homeless (SUH) PB

User Defined Template-Secured

Required

Required Documents

Stage - Preliminary Stage

1

Scan Copy of Tender Fee

Required
2

Scan Copy of EMD

Required
3

Scan Copy of all required documents as per tender condition.

Required

Frequently Asked Questions

Key insights about GUJARAT tender market

What is the scope of this tender for shelter management?

This tender involves operation and management of a Shelter for Urban Homeless (SUH) in Surat, with a capacity of 256 beds. The scope includes 24/7 shelter services, maintenance, staff management, resident registration, and coordination with local authorities. The selected bidder will ensure safe, hygienic, and supportive environment for homeless individuals, aligning with government standards under DAY-NULM.

Who is eligible to participate in this tender?

Eligible bidders must possess valid licenses and registration for social or facility management, demonstrate experience in shelter or social infrastructure projects, and submit all required documents such as Tender Fee, EMD, and supporting certifications. Bidders should have a minimum annual turnover of ₹5,00,000 in the last three years and meet all criteria outlined in the eligibility section.

What are the key dates and deadlines for this tender?

The tender documents are available from 6th February 2026, with the last date for bid submission on 20th February 2026 at 6:00 PM. The bid opening will be conducted shortly after the deadline, and the final award notification is expected by 28th February 2026. Bidders must ensure timely submission to avoid disqualification.

How can I submit my bid for this project?

Bidders must download the tender documents from the NPROCURE platform, prepare their technical and financial proposals, and submit electronically via the online portal before the deadline. The process includes uploading scanned copies of required documents, completing all forms, and paying the tender fee and EMD online. Support is available through the free vendor training sessions.

What criteria will be used to evaluate the bids?

Evaluation will be based on experience, financial stability, technical approach, past performance, and cost. The scoring criteria allocate 30% to experience, 20% to financials, 25% to technical approach, 15% to past performance, and 10% to price. Bidders must score at least 70% overall to qualify for award. Transparency and compliance are key factors in the selection process.

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