Indian Army Maintenance Tender for Bullet/PTZ Cameras, Media Converters & Network Equipment in India 2026

Tender Overview

The Indian Army, under the Department Of Military Affairs, seeks maintenance services for an integrated set of security hardware and network assets, including bullet camera and PTZ camera maintenance, media converters, 5-port network switches, power adaptors, joint enclosures, SC/SC patch cords, system health monitoring, testing, and emergency support. The scope spans breakdown/repair visits and ongoing technician support throughout the year, aligning with a comprehensive service and maintenance requirement. The contract accommodates quantity fluctuations up to 25% per order and during currency, at contracted rates, with delivery timelines tied to the original delivery schedule. An estimated procurement value is not disclosed, but the EMD is ₹33,793. The bidder must demonstrate robust service capabilities via dedicated support channels and established service centers, with a focus on rapid response and authorized OEM alignment. This tender emphasizes continuity of operation, emergency troubleshooting, and proactive system health reporting as core differentiators. Location and exact consignee details are not disclosed in the summary, but the opportunity clearly targets technical maintenance across camera, enclosure, and networking subsystems. The bid also requires Malicious Code certificates and financial integrity guarantees, signaling a security-sensitive procurement.

Technical Specifications & Requirements

• Items covered: bullet camera and PTZ camera maintenance, maintenance of media converters, 5-port network switches, power adaptors, joint enclosures, patch cords, system health monitoring, and technician visits.
• Quality/standards: Not specified in detail; bidders must demonstrate service capability and adhere to warranty/onsite support norms.
• Delivery & execution: Option clause permits up to 25% quantity variation; delivery period linked to last delivery order date with minimum 30 days extra if extended.
• Support requirements: Dedicated toll-free service line; functional service centers in consignee states; establishment within 30 days of award if not existing.
• Documentation: Malicious code certificate; vendor code creation docs; PAN, GST, canceled cheque, EFT mandate copy.
• Control & compliance: Online/physical service support, escalation process, and security/compliance attestations.

Terms, Conditions & Eligibility

• EMD: ₹33,793 to accompany bid.
• Financial standing: No liquidation or bankruptcy; upload undertaking to this effect.
• Service centers: Must have functional centers in each consignee state; else establish within 30 days of award; payment contingent on evidence of center.
• Malicious code certificate: Certify hardware/software free of embedded malicious code and breach implications.
• Documentation: PAN, GSTIN, canceled cheque, EFT mandate; OEM authorizations if applicable.
• Delivery & option clause: Up to 25% quantity variation; extension rules defined by the option clause; delivery timeline starts from last delivery order date.
• Support commitments: Dedicated toll-free number and escalation protocol.
• Warranty & penalties: Not detailed; ensure compliance with service-level expectations and security requirements.