Anand District Police Office Maintenance Tender Gujarat 2026 - Desktops Laptops Peripherals ATC HP DELL ACER

Tender Overview

Anand District Police Office in Anand, Gujarat (387210) invites bids for Annual Maintenance Service of Desktops, Laptops and Peripherals from multiple brands (HP, DELL, ACER) as per ATC scope. Estimated value is ₹10,00,000 with an EMD of ₹30,000. The contract covers maintenance across HP, DELL and ACER systems and allied peripherals, with quantity/duration adjustments permissible up to 50% per the Buyer Added Terms. The service provider must have a local office in the state and provide dedicated toll-free support and an escalation matrix. The policy also grants MSE purchase preference for eligible state-based bidders with valid Udyam Registration. This tender emphasizes service continuity, brand-agnostic AMCs, and compliance with state procurement norms.

Technical Specifications & Requirements

• Scope: Annual Maintenance Service for Desktops, Laptops and Peripherals across HP, DELL, ACER lines as per ATC
• Estimated value: ₹10,00,000; EMD: ₹30,000
• Variation clause: Up to 50% increase/decrease in quantity or duration at contract issue or post-issue with consent
• Service capabilities: Office of the Service Provider must be located in the state; dedicated Toll-Free support; defined escalation matrix
• Eligibility nuance: MSE purchase preference available for state-based manufacturers/OEMs with valid Udyam Registration; traders excluded from preference
• Documentation focus: OEM authorization and service capability proof required; adherence to state procurement policy
• Notes: No specific technical specs listed; emphasis on service quality, availability, and timely maintenance

Terms, Conditions & Eligibility

• EMD: ₹30,000 to be paid as per tender terms
• Eligibility criteria: Service provider must operate an in-state office; demonstrate dedicated support via toll-free line; provide escalation contacts
• Purchase preference: Applicable to state-based MSEs with valid Udyam Registration; OEM/manufacturer status required for preference
• Variation rights: Buyer can adjust contract scope by up to 50% and expects bidder compliance with revised terms
• Documentation: Include GST, PAN, experience proofs, financials, OEM authorizations, and service capabilities; submission of bid-compliant documents essential
• Delivery/Support: Maintenance services to be performed for devices under ATC; no delivery schedule published in data