GEM

Software Technology Parks Of India Jaipur AC Annual Maintenance Tender 2025 AIR CONDITIONER AMC

Bid Publish Date

25-Nov-2025, 10:19 am

Bid End Date

05-Dec-2025, 11:00 am

Location

JAIPUR , RAJASTHAN

Progress

Issue25-Nov-2025, 10:19 am
AwardPending
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Quantity

2

Bid Type

Two Packet Bid

Key Highlights

  • • Local Jaipur presence with documentary evidence
  • • Escalation Matrix with direct contact numbers for service support
  • • Dedicated toll-free service line for STPI AMC
  • • On-site preventive and breakdown maintenance for air conditioners
  • • Compliance with buyer added ATC clauses and OEM requirements

Categories 2

AIR CONDITIONER WATER LEVEL RECORDER

Tender Overview

Organization: Software Technology Parks Of India (STPI) under the Department of Electronics and Information Technology. Procurement: Annual Maintenance Service for AIR CONDITIONER units. Location: Jaipur, Rajasthan. Scale/Value: Not disclosed; scope covers maintenance and service access for on-site AC units with local presence mandated. Unique requirement: establish a reliable local service presence in Jaipur with verified documentary evidence. Bidder must provide an escalation matrix and a dedicated toll-free service line. This tender emphasizes timely fault resolution and continuous cooling for STPI infrastructure.

Technical Specifications & Requirements

  • Service category: Annual Maintenance for AIR CONDITIONER units.
  • Key requirements include: on-site preventive maintenance, timely breakdown service, routine cleaning, refrigerant checks, and component replacements as needed.
  • Customer-facing support: Escalation Matrix with contact numbers; Dedicated/toll-free service number for emergencies.
  • Local presence: documentary evidence of presence in Jaipur to ensure rapid response.
  • Documentation: maintain records of service visits, issue logs, and resolution times.

Terms, Conditions & Eligibility

  • Local presence in Jaipur is mandatory with verifiable documentation.
  • Provide an Escalation Matrix of telephone numbers for service support and a Dedicated/toll-free telephone line.
  • Terms for service delivery include prompt response, standard operating procedures for AC maintenance, and compliance with organizational ATCs.
  • Payment terms, warranty, and penalties are to be specified in the ATC; bidders should align with STPI procurement norms.
  • Ensure compliance with any OEM-specific service requirements and spares availability.

Key Specifications

  • Air conditioner maintenance scope: on-site preventive maintenance, cleaning, refrigerant checks, and component replacement as needed

  • Response requirements: escalation matrix and toll-free service line

  • Local presence: documentary evidence proving Jaipur operation

  • Documentation: service visit logs, issue resolution timelines, and maintenance records

Terms & Conditions

  • Mandatory Jaipur local presence with documentary evidence

  • Escalation matrix and toll-free service line required

  • On-site preventive and breakdown maintenance for AC units

  • Adherence to ATC clauses and OEM service requirements

Important Clauses

Payment Terms

To be as per ATC; bidders must align with STPI procurement norms with clear schedule

Delivery Schedule

On-site maintenance within defined response times; escalation path activated on fault occurrence

Penalties/Liquidated Damages

LDs to be detailed in ATC for delayed service or non-compliance with maintenance SLAs

Bidder Eligibility

  • Evidence of local Jaipur presence

  • Experience in AC maintenance for similar government or STPI facilities

  • Ability to provide escalation matrix and toll-free support

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Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates related to AC maintenance

4

Financial statements or proof of financial capability

5

EMD/Security deposit documentation (if applicable)

6

Technical bid documents and service capabilities

7

OEM authorizations or warranties for AC brands (if required)

Frequently Asked Questions

Key insights about RAJASTHAN tender market

How to bid for the AIR CONDITIONER maintenance tender in Jaipur STPI 2025?

Bidders must demonstrate local Jaipur presence with documentary evidence, submit an escalation matrix and toll-free service line, and provide on-site preventive maintenance capabilities for AC units. Include OEM support details and service SLAs, along with GST, PAN, and financial statements. Follow ATC terms for submission.

What documents are required for the AIR CONDITIONER AMC bidding in Rajasthan?

Submit GST registration, PAN card, experience certificates in AC maintenance, financial statements, EMD (if applicable), technical bid documents, and OEM authorizations where required. Ensure service capability evidence for Jaipur, plus escalation matrices and toll-free contact details.

What are the essential technical specifications for AC maintenance in STPI tender?

Scope includes on-site preventive maintenance, routine cleaning, refrigerant checks, component replacements, fault diagnosis, and maintenance records. Provide documented SLAs, response times, and OEM-certified technicians where required; ensure local Jaipur support and logs for each visit.

What are the escalation and toll-free support requirements for STPI Jaipur AMC?

Bidder must provide an Escalation Matrix with direct phone numbers and a dedicated toll-free service line for 24/7 support. Ensure rapid escalation to supervisor/engineer levels and clear handover procedures documented in the bid.

When is the expected delivery/response for AC maintenance under this tender?

Response times and on-site visit windows are defined in the ATC; bidders should anticipate fault resolution within standard government maintenance SLAs and coordinate with STPI Jaipur facility managers using the escalation matrix.

What standards or OEM requirements apply to the AC maintenance contract?

Bidders must comply with any OEM service requirements for installed AC brands, provide necessary warranties, and ensure availability of spares. Emphasize alignment with STPI ATCs and IS/ISO related quality controls if specified in ATC.

What is required to prove Jaipur presence for service support?

Provide documentary evidence such as office address, local tax registrations, and personnel deployed in Jaipur. Include contact details for service engineers and evidence of local workshops or facilities to support rapid response.

What are the key eligibility criteria for STPI air conditioner AMC bidding?

Eligibility includes local Jaipur presence, demonstrated AC maintenance experience in government setups, ability to provide escalation matrix and toll-free support, and submission of standard corporate documents like GST, PAN, and financials.

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