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Department Of Health And Family Welfare Photocopier FSMC Tender New Delhi 2026 ISO/IS 550 MFM Sharp

Bid Publish Date

03-Jul-2026, 5:36 pm

Bid End Date

13-Jul-2026, 6:00 pm

EMD

₹11,40,000

Value

₹2,28,42,720

Location

NEW DELHI , DELHI
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Progress

Issue03-Jul-2026, 5:36 pm
AwardPending
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Quantity

600000

Bid Type

Two Packet Bid

Key Highlights

  • • Brand/OEM requirement: SHARP Multifunction Photocopier machines and OEM‑authorized service provider
  • • Technical standards: IS/ISO compliance specifics not listed; explicit requirement for genuine manufacturer parts
  • • Special clauses: 25% quantity or duration variation allowed; pro‑rata payments post-warranty
  • • Warranty/AMCs: warranty period exists; post‑warranty FSMC with pro‑rata payments
  • • Penalties/Compliance: stern action for use of non‑genuine parts; on-site service with standby machine
  • • Delivery/Locations: service across multiple Delhi locations including Kartavya Bhawan, Red Cross, CGHS HQ
  • • EMD details: ₹1,140,000; MSME/NSIC exemption possible with certificate

Categories 3

PHOTOCOPIER MACHINE MACHINE WATER LEVEL RECORDER

Tender Overview

The Department Of Health And Family Welfare, New Delhi, invites a Full Service and Maintenance Contract for Photocopier Multifunction Machines (MFM) from Sharp OEM‑authorized service providers. Estimated contract value is ₹22,842,720 with an EMD of ₹1,140,000. Services cover all machine parts (including plastics) and consumables except power supply and paper, requiring genuine manufacturer parts. Machines are located across Ministry sites including Kartavya Bhawan, Red Cross Building, CGHS HQ, Parliament House, and CGHS residential offices. Paper and toner to be supplied by the buyer or service provider as specified. A pro-rata payment model may apply on expiry of warranty. This tender emphasizes on-site maintenance, timely complaint resolution, and adherence to OEM standards.

Technical Specifications & Requirements

  • Scope includes all parts and consumables except power supply and papers.
  • Only genuine spare parts and consumables from the Manufacturer must be used; non-compliance attracts stern action.
  • Deployment across multiple Delhi locations: Kartavya Bhawan‑1, Red Cross Building, Chanderlok, Kotla Road, J&K Puram (CGHS HQ), Parliament House, Minister/senior officer residences.
  • Deputation of at least 1 qualified technician for on-site fault resolution; firm bears salary/ESIC/EPF/TA, with service centers contact details, and standby machine provided during repair.
  • Work during office hours; may extend beyond hours/holidays on Ministry instruction; no TA/DA paid for commuting.
  • FSMC applies post‑warranty with pro‑rata payments per online contract terms.

Terms & Eligibility

  • EMD: ₹1,140,000; exemptions possible if the bidder is MSME/NSIC (certificate to be enclosed).
  • Quantity/duration variation up to 25% allowed at contract issue and during execution; lumpsum service contracts may extend scope by 25% with vendor consent.
  • Experience: prior supply/maintenance to government/PSU or reputable private entities; evidence with POs required.
  • Compliance: ensure genuine spare parts; manufacturer warranty alignment; no TA/DA for site visits; payments per agreed rates on pro-rata basis.

Key Specifications

  • Photocopier FSMC for SHARP MFM units

  • Scope excludes power supply and paper; includes all parts and consumables

  • Use only genuine spare parts and consumables of the manufacturer

  • On-site fault resolution with at least 1 qualified technician

  • Standby machine provided during repairs; no TA/DA for sites

  • Pro-rata payments after warranty; 25% variation permissible

Terms & Conditions

  • EMD: ₹1,140,000; MSME/NSIC exemption if applicable

  • Variation: contract quantity/duration up to 25%

  • On-site service with standby machine; office hours with holiday coverage

Important Clauses

Payment Terms

Pro-rata payments on expiry of warranty under online contract; 25% variation permitted

Delivery Schedule

On-site service within SLA; standby machine during repair; no TA/DA for travel

Penalties/Liquidated Damages

Stiff action for use of non-genuine parts; adherence to OEM specifications

Bidder Eligibility

  • Experience with government/PSU or reputed private sector photocopier maintenance

  • Proof of prior supply/POs

  • GST registration and financial stability documentation

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

No

Item Category

Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Machines MFM; SHARP; OEM Authorised Service Provider; Paper to be provider by Buyer; Tonner/Cartridge to be provider by Service Provider.; Not Applicable; Not Applicable; N..

Authority Records

MINISTRY OF HEALTH AND FAMILY WELFAREHEALTH AND FAMILY WELFARE DEPARTMENT

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Documents 5

GeM-Bidding-9417628.pdf

Main Document

Other Documents

OTHER

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates from govt/PSU or reputable private organizations

4

Financial statements (audited if available)

5

EMD submission proof (demand draft or online payment receipt)

6

Technical bid documents showing capability to provide OEM genuine parts

7

OEM authorisation from SHARP and service capability certificates

8

MSME/NSIC exemption certificate (if applicable)

Frequently Asked Questions

Key insights about DELHI tender market

How to bid for SHARP photocopier FSMC tender in New Delhi 2026?

Bidders must submit GST, PAN, experience certificates, financial statements, and EMD of ₹1,140,000. Provide OEM SHARP authorization, proof of government/PSU service, and technical compliance showing genuine parts usage. Ensure on-site technician availability and standby machine during repairs; follow pro-rata payment terms post-warranty.

What documents are required for the Delhi health department photocopier bid?

Required documents include GST certificate, PAN card, MSME/NSIC exemption certificate if applicable, experience certificates from govt/PSU, audited financials, EMD proof, OEM authorizations, and technical bid detailing facility to supply genuine SHARP parts and on-site service capabilities.

What is the EMD amount for the photocopier service tender in Delhi?

The EMD is ₹1,140,000. Exemption applies if the bidder is registered under MSME or NSIC with an applicable exemption certificate. Submit EMD payment proof with the bid as per tender terms.

What are the key technical requirements for SHARP MFM service in Delhi?

Must use only genuine SHARP parts and consumables; provide on-site service by at least one qualified technician; maintenance covers all parts including plastics except power supply and paper; standby machine during repairs; warranty period applies with pro-rata FSMC payments thereafter.

What is the variation clause for contract quantity or duration?

The buyer may increase or decrease contract quantity or duration by up to 25% at contract issue, with consent for lumpsum services to extend scope by 25% during execution.

What locations are covered for the Delhi photocopier FSMC contract?

Locations include Kartavya Bhawan‑1, Red Cross Building, Chanderlok Building, Kotla Road, Jor Bagh/CGHS HQ, Parliament House, and ministerial residences, all within New Delhi.

What are the payment terms after warranty for this FSMC tender?

Payments are made on a pro-rata basis as per the online contract rates after the warranty expiry, with no additional TA/DA for site travel; stand-by machine arrangements are required during repairs.

How to verify eligibility for MSME/NSIC exemption in this bid?

Confirm registration under MSME/NSIC and attach exemption certificate; ensure the certificate covers EMD waivers or concessions as specified in buyer terms and submit with the bid package.

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