Department Of Health And Family Welfare Photocopier FSMC Tender Toshiba OEM Authorized Service Provider New Delhi 2026

Tender Overview

The Department Of Health And Family Welfare, New Delhi, seeks Full Service and Maintenance Contracts (FSMC) for Toshiba Multifunction Photocopier Machines through an OEM Authorized Service Provider. The procurement covers on-site service, genuine spare parts, and consumables (paper to be supplied by buyer; toner/cartridge by the service provider). Estimated contract value is ₹169,200. The machines are located across multiple DHFW sites in New Delhi, including Kartavya Bhawan-1 and CGHS/Parliament complex, with potential relocation between sites. The scope emphasizes on-time response, on-site repairs, and pro-rata payments post-warranty. The bidder must ensure genuine manufacturer parts, with no TA/DA paid for site visits, and warranty considerations aligned with FSMC terms.

Technical Specifications & Requirements

• Product/Service: Full Service and Maintenance Contract for Toshiba Multifunction Photocopier Machines (MFM)
• Scope of Work: All parts (including plastic parts) and consumables except power supply and papers; genuine spare parts mandatory; on-site service; standby machine if workshop repairs are needed; machines may be transferred among ministry locations
• Service Level: On-site attendance during office hours on all working days; extended hours/holiday service as required by the Ministry; deputation of at least 1 qualified technician; service centers and mobile numbers to be provided
• Payment & Scope Modality: Pro-rata payments for FSMC; payment terms defined by contract; warranty and renewal terms tied to ongoing FSMC engagement
• Brand/ OEM: Toshiba photocopiers; OEM-authorized service provider required
• Delivery/Installation: Not explicitly listed; on-site maintenance at multiple DHFW sites in New Delhi; no TA/DA for travel

Terms, Conditions & Eligibility

• EMD/Exemption: EMD details not explicitly specified; MSME/NSIC registration permits EMD exemption (certificate to be enclosed)
• Experience: Experience certificate for supplying to government/PSU or renowned private organizations along with supply/purchase orders
• Contract Variability: Option Clause up to 25% adjustment in quantity or duration; pro-rata expansion with consent for lumpsum services
• Deputation & Compliance: Depute at least 1 qualified technician; provide service center contact numbers; compliance with genuine spare parts; penalties for non-compliance not detailed
• Locations: Machines at multiple DHFW premises in New Delhi; transfer between sites possible
• Documentation: Submit technical bid documents, GST, PAN, experience certificates, financials, OEM authorizations, and any required government certifications