Department Of Health And Family Welfare Photocopier FSMC Konica Minolta New Delhi 2026

Tender Overview

Department Of Health And Family Welfare in New Delhi, Delhi seeks a Full Service and Maintenance Contract (FSMC) for Konica Minolta multifunction photocopier machines. The estimated contract value is ₹1,200,000 with an EMD of ₹60,000. The scope covers on-site service for multiple ministry locations, including Kartavya Bhawan-1 and CGHS Headquarters, with the contractor supplying OEM genuine spare parts and consumables (excluding power supply and paper). The contract allows pro-rata payments and a 25% adjustment window for quantity or duration changes, subject to supplier consent. Key differentiator is mandatory on-site attendance by qualified technicians and a standby machine during on-site repairs after-hours as required by the ministry. This tender emphasizes adherence to genuine parts usage and strict service delivery at government facilities with no TA/DA for site visits.

Technical Specifications & Requirements

• Scope includes all components (including plastic parts) and consumables for the machines, excluding power supply and paper.
• Only genuine spare parts and consumables from the Manufacturer are permitted; non-compliance risks stern action.
• On-site service across Ministry locations: Kartavya Bhawan-1, Red Cross Building, Chanderlok Building, Kotla Road, Jeewan Vihar, CGHS HQ, RK Puram, Parliament House, and ministerial residences.
• Service continuity: standby machine provided if equipment is moved to workshop; no transportation charges by ministry; service during official hours, with after-hours/holiday support if required.
• FSMC payments will be pro-rated based on warranty expiry timelines; deployment of at least 1 qualified technician for complaint resolution; contact details for service centers must be provided.
• Brand/OEM association: Konica Minolta, with service provider being an Authorized OEM Service Provider.

Terms, Conditions & Eligibility

• EMD: ₹60,000; exemptions available for MSME/NSIC with enclosure of exemption certificate.
• Experience: supply experience in government/ PSU or renowned private organizations required; purchase order experience to accompany submission.
• Scope flexibility: 25% up/down adjustment in quantity or contract duration; lumpsum adjustments permitted with provider consent.
• Deployment: 1 qualified technician; on-site repairs with immediate fault addressing; standby machine during workshop repair.
• Location constraint: no TA/DA for travel; services during office hours, with after-hours support as needed; payments on pro-rata basis for services post-warranty.
• Documentation: GST, PAN, experience certificates, financial statements, EMD certificates, OEM authorizations to be submitted as part of bid; ensure alignment with ATC clauses.