Municipal Corporation Of Greater Mumbai procurement: Service & Support Bid Mumbai Maharashtra 2026

Tender Overview

The opportunity falls under the Municipal Corporation Of Greater Mumbai (mcgm) in Mumbai, Maharashtra, with an EMD of ₹25,000. The procurement relates to a service/support scope linked to the buyer-added terms and SOW/ATC documents uploaded with the GeM bid. Although the BOQ shows zero line items, the bid emphasizes the need for a local service office, a dedicated service helpline, and an escalation matrix. The policy reserves procurement benefits for authorized OEMs and MSEs, with online validation via Udyam/URC portals. This tender requires compliance with service capabilities and a robust support framework, as reflected in the mandatory documentary evidence and service availability clauses. The unique element is the GeM-specific reservation for MSMEs within the state, conditioned on manufacturer/OEM ownership and online verification. The tender’s primary differentiator is the emphasis on service presence, support infrastructure, and corporate eligibility rather than a large itemized BOM, signaling a service-oriented procurement.

Technical Specifications & Requirements

• EMD: ₹25,000 as bank guarantee or online deposit.
• Office of Service Provider: required to be located in the state of the consignee (documentation to be submitted).
• Dedicated Toll-Free Support: required for service availability and escalation.
• Escalation Matrix: mandatory for service support.
• OEM/Manufacturer Authorization: necessary when bidding as an Authorized Distributor; include name, designation, address, email, and phone.
• MSE/URP Reservations: bids may qualify for state and center-level MSE benefits if online validation succeeds; only manufacturers or OEMs may claim reservations.
• SOW/ATC/SLA documents uploaded by the buyer to the GeM listing are to be considered as part of technical acceptance.
• BOQ Items: none; no quoted quantities in this tender.

Terms, Conditions & Eligibility

• Bidder Standing: must not be under liquidation, court receivership, or bankruptcy; bid with an undertaking.
• Office Location for Service Provider: must be in the consignee’s state, with documentary evidence.
• Dedicated Support Details: provide toll-free number and escalation matrix.
• MSE Reservation Eligibility: only if the bidder is the manufacturer/OEM and online-validated; traders are excluded for goods.
• GeM-Specific Conditions: compliance with buyer-added terms and ATC/SOW attachments is mandatory for qualification.
• Submission Documents: as per terms; ensure GST, PAN, and OEM authorization where applicable.