Municipal Corporation of Greater Mumbai GeM Tender for Service & Support in Mumbai, Maharashtra 2026 – ₹18,000 EMD, MSE Reservation

Tender Overview

Organization: Municipal Corporation of Greater Mumbai (MCGM) seeks a service and support provider for municipal requirements in Mumbai, Maharashtra. EMD: ₹18,000. Location: Mumbai 400002. Scope: Service & support obligations linked to the MCGM bid, with online document verification and MSE reservation benefits for eligible bidders. The procurement emphasizes local service presence and a clear escalation framework. The vendor must be the manufacturer/OEM to avail certain MSE Centre reservations, and traders are excluded from resale for this bid. An online online validation process via GeM is required for MSE eligibility. A dedicated local service office and toll-free support are mandatory, with an escalation matrix to ensure timely responses. The tender includes attachments related to SOW, ATC, and SLA; however, no BOQ items or quantified deliverables are listed. This combination of conditions indicates a focus on service capability and regulatory compliance rather than large hardware purchases, with a preference for locally established, manufacturer-backed bidders. Unique aspects include required local service infrastructure, verified MSE status, and an escalation-ready support scheme.

Technical Specifications & Requirements

• No technical specifications or BOQ items are provided in the tender data.
• Required capabilities include: a local service office in Maharashtra, dedicated toll-free service line, and a formal escalation matrix.
• EMD amount is ₹18,000; no itemized quantities are stated.
• Past project experience must be demonstrated via contract copies, invoices, and self-certification for service/supply against BOQ references.
• SOW/ATC/SLA attachments exist but specifics are not disclosed in the provided data.
• The procurement leverages MSE and Centre reservations, with online verification through Udyam/URC where applicable.

Terms, Conditions & Eligibility

• EMD: ₹18,000.
• Eligibility may require online validation for MSE status and being the OEM/manufacturer to claim reservations.
• Service & support requirements include a local Maharashtra office and a dedicated toll-free number.
• An escalation matrix must be provided for service support.
• Past experience can be demonstrated via contract copies and invoices with bidder self-certification.
• Participation is subject to GeM Buyer Added Terms, including SOW/ATC/SLA attachments.