Indian Army Remote Access & Support Software Tender West Delhi 2026 ISO 9001 5-Year OEM Licensing
Indian Army
SOUTH WEST DELHI, DELHI
Posted:
5 June 2026
Closed:
8 June 2026
GEM
GEM
Indian Army REMOTE ACCESS & SUPPORT SOFTWARE Tender India 2026 – OEM Authorisation, ISMS/Security Features, Training & 25% Quantity Options
Bid Publish Date
11-Jun-2026, 11:12 am
Bid End Date
18-Jun-2026, 12:00 pm
EMD
₹61,750
Progress
Issue11-Jun-2026, 11:12 am
AwardPending
Quantity
78
Bid Type
Two Packet Bid
Key Highlights
- • OEM Authorization Certificate with Software MPIN ID required
- • Bank Solvency Certificate and Non-Blacklisted certificate mandatory
- • GEM Rating minimum 4.5+ requested
- • Dedicated toll-free service support required
- • Not accepting foreign products; must provide OEM original software certificates
- • Option clause allows ±25% quantity variation with calculated delivery time
- • POLICE verification and registered office proof must be uploaded
- • Deployment options include hosting environment and collaboration within same console
Categories
3
Tender Overview
The Indian Army, Department Of Military Affairs, invites bids for REMOTE ACCESS & SUPPORT SOFTWARE. The opportunity includes OEM licensing policies, license duration, hosting/deployment options, and remote support features. The bid requires an EMD of ₹61,750, and imposes supplier conditions such as OEM authorization, bank solvency, and non-blacklisted status. A flexible quantity clause allows a ±25% variation during contract execution, with delivery timelines calculated from the last delivery order date. The award will hinge on OEM-backed software with dedicated support, including service channels and on-site/off-site deployment options. This procurement targets robust software licensing, updates, and secure remote access for military operations, with emphasis on compliance, audit readiness, and traceable ownership.
Technical Specifications & Requirements
- Category: BASIC INFORMATION; Scope of Licence: duration, OEM licensing policy, number of licences, delivery mode; Platform type and hosting environment; Remote Support/Access Features; Security Features; Collaboration within the same console. Tender requires OEM authorization certificate with MPIN ID, police verification, and a bank solvency certificate. Non-acceptance of foreign products; registered office proof; 4.5+ GEM rating; original software certificates only. Training and support terms include dedicated toll-free support and specified training days.
Terms & Eligibility
- EMD: ₹61,750.00; submission via online or bank instrument.
- Documents: PAN, GSTIN, cancelled cheque, EFT mandate; OEM Authorization with MPIN; police verification; bank solvency; non-blacklisted certificate; serviceability proof.
- Delivery: increment/decrement up to 25% of bid quantity; delivery period tied to delivery orders; extended timelines governed by option clause.
- Support/Training: dedicated support channel; training options with number of days (0 if not applicable).
Key Specifications
-
Licence scope: number of licences per OEM policy
-
Licence delivery mode: online/offline as applicable
-
Hosting environment/deployment option: on-premises or cloud
-
Remote support features: dedicated/toll-free numbers
-
Security features: standard encryption and access control
-
Collaboration within same console: cross-module integration
-
Training options: number of days (0 if not applicable)
Terms & Conditions
-
EMD of ₹61,750; submission via bank or online
-
±25% quantity variation with extended delivery timelines
-
OEM authorization and bank solvency documents required
Important Clauses
Payment Terms
Not specified in data
Delivery Schedule
Delivery period linked to last delivery order date; extended time computed as (additional quantity / original quantity) × original period with minimum 30 days
Penalties/Liquidated Damages
Not specified in data
Bidder Eligibility
-
OEM-based solution bidding with authorisation from vendor
-
No foreign product allowed
-
Proven track record with bank solvency and non-blacklisted status
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
REMOTE ACCESS & SUPPORT SOFTWARE (Q3)
Authority Records
MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENT
BID & GeM Expert Consultancy
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Bid Preparation
GeM Registration
Document Filing
Free consultation · 24h response
Documents 4
GeM-Bidding-9305833.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Tender Results
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Technical Specifications
1 Item
Item #1 Details
View Catalog| Category | Specification | Requirement |
|---|---|---|
| BASIC INFORMATION | Category | Remote Access & Support Software |
| SCOPE OF LICENCE | Types of Licence | Subscription |
| SCOPE OF LICENCE | Duration of Subscription (in months) (Hint :- Select '0' if not applicable) | 36.0 - 60.0 Or higher |
| SCOPE OF LICENCE | OEM Licensing policy | Per Device |
| SCOPE OF LICENCE | Number of licensing included in the offered product as per OEM defined licensing policy | 1.0 - 500.0 Or higher |
| SCOPE OF LICENCE | Licence Delivery Mode | Electronic Licence |
| SCOPE OF LICENCE | Platform type | Server based |
| SCOPE OF LICENCE | Hosting Enviroment/ Deployment Option | NA |
| SCOPE OF LICENCE | The offered product have support from OEM for | Unlimited updation for Patches and Bug fixes within maintenance & support period. |
| SCOPE OF LICENCE | Number of Years for OEM support for updation (Patches and Bug fixes) is included in the scope of supply (Hint :- Select '0' if not applicable) | 3.0 - 5.0 Or higher |
| SCOPE OF LICENCE | Number of Years for OEM support for Upgradation of version is included in the scope of supply (Hint :- Select '0' if not applicable) | 3.0 - 5.0 Or higher |
| SCOPE OF LICENCE | Training Options | Training Material |
| SCOPE OF LICENCE | No of days Training Provided (Hint :- Select '0' if not applicable) | 5.0 - 5.0 Or higher |
| REMOTE SUPPORT | Remote Support Features | Concurrent User Session |
| REMOTE ACCESS | Remote Access Features | File Transfer |
| SECURITY | Security Features | Granular Access Controls |
| COLLABORATION WITHIN THE SAME CONSOLE AND SOLUTION | Collaboration within the same console and solution Features | Session Handover |
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Required Documents
1
PAN Card copy
2
GSTIN copy
3
Cancelled Cheque copy
4
EFT Mandate copy certified by bank
5
OEM Authorization Certificate with MPIN ID
6
Owner police verification document
7
Bank Solvency Certificate
8
GEM Rating report (minimum 4.5+)
9
Non Blacklisted / Govt stamp paper certificate
10
Service provider office proof (registered office)
Frequently Asked Questions
How to bid for the remote access software tender in India 2026?
Bidders must submit PAN, GSTIN, cancelled cheque, EFT mandate, and OEM Authorization with MPIN. Provide bank solvency, GEM rating above 4.5, and a non-blacklisted certificate. Include police verification and registered office proof. Ensure compliance with OEM licensing policy and delivery terms; confirm hosting/deployment and security features.
What documents are required for the Indian Army software tender submission?
Required documents include PAN, GSTIN, cancelled cheque, EFT mandate, OEM Authorization with MPIN, police verification, bank solvency certificate, GEM rating 4.5+, non-blacklisted certificate, and proof of registered office. Attach original software certificate and ensure no foreign product usage.
What are the license scope and deployment options for this tender?
Licensing scope covers number of licences per OEM policy, license delivery mode, platform type, hosting/deployment option (on-premises or cloud), and remote support features. Ensure OEM licensing policy alignment and confirm training options and renewal/upgrades as per tender terms.
What is the EMD amount for the government software tender in India?
The bid security deposit is ₹61,750 (EMD). Submit via bank instrument or online as per tender instructions. This amount signals commitment and helps deter non-serious bids while ensuring capability to fulfill contractual obligations.
What delivery time framework applies to quantity variation in this tender?
The purchaser may increase/decrease quantity up to ±25%. Delivery time is calculated from the last date of the original delivery order, with minimum extension of 30 days; extended time follows the proportional formula described in the option clause.
What OEM and security certifications are required for eligibility?
Submit OEM Authorization Certificate with Software MPIN ID, police verification, bank solvency certificate, and a GEM rating ≥4.5. Provide a certificate of no spyware, original software certification, and proof of registered office; foreign products are not accepted.
What training and support terms should bidders prepare for?
Prepare for dedicated toll-free service support and any training options listed; specify number of training days, remote access features, and security provisions. Ensure training aligns with deployment environment and platform hosting chosen by the organization.
What are the hosting/deployment options and security features to include?
Clarify hosting environment (on-premises or cloud) and deployment mode. List security features such as encryption, access controls, and compliance with government security standards; include remote access features and cross-console collaboration capabilities for the specified software.
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Documents 4
GeM-Bidding-9305833.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS