Indian Army Remote Access & Support Software Tender West Delhi 2026 ISO 9001 5-Year OEM Licensing
Indian Army
SOUTH WEST DELHI, DELHI
Posted:
5 June 2026
Closed:
8 June 2026
GEM
GEM
Open Tender for REMOTE ACCESS & SUPPORT SOFTWARE
Bid Publish Date
11-Jun-2026, 11:07 am
Bid End Date
18-Jun-2026, 11:00 am
EMD
₹36,750
Progress
Issue11-Jun-2026, 11:07 am
AwardPending
Quantity
49
Bid Type
Two Packet Bid
Categories
3
Indian Army announces a tender for REMOTE ACCESS & SUPPORT SOFTWARE (Q3). Quantity: 49. Submission Deadline: 18-06-2026 11: 00: 00. Last date to apply is approaching fast!
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
REMOTE ACCESS & SUPPORT SOFTWARE (Q3)
Authority Records
MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENT
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Documents 4
GeM-Bidding-9305478.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Tender Results
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Technical Specifications
1 Item
Item #1 Details
View Catalog| Category | Specification | Requirement |
|---|---|---|
| BASIC INFORMATION | Category | Remote Access & Support Software |
| SCOPE OF LICENCE | Types of Licence | Subscription |
| SCOPE OF LICENCE | Duration of Subscription (in months) (Hint :- Select '0' if not applicable) | 43.5 - 60.0 Or higher |
| SCOPE OF LICENCE | OEM Licensing policy | Per Device |
| SCOPE OF LICENCE | Number of licensing included in the offered product as per OEM defined licensing policy | 1.0 - 500.0 Or higher |
| SCOPE OF LICENCE | Licence Delivery Mode | Electronic Licence |
| SCOPE OF LICENCE | Platform type | Desktop based, Server based, Web based, Cloud based, Hosted Service based, Mobile Based |
| SCOPE OF LICENCE | Hosting Enviroment/ Deployment Option | Cloud, On Premises |
| SCOPE OF LICENCE | The offered product have support from OEM for | Unlimited updation for Patches and Bug fixes within maintenance & support period. |
| SCOPE OF LICENCE | Number of Years for OEM support for updation (Patches and Bug fixes) is included in the scope of supply (Hint :- Select '0' if not applicable) | 1.0 - 5.0 Or higher |
| SCOPE OF LICENCE | Number of Years for OEM support for Upgradation of version is included in the scope of supply (Hint :- Select '0' if not applicable) | 1.0 - 5.0 Or higher |
| SCOPE OF LICENCE | Training Options | OEM Training Centre, Web based Virtual Training, Training Material |
| SCOPE OF LICENCE | No of days Training Provided (Hint :- Select '0' if not applicable) | 1.0 - 5.0 Or higher |
| REMOTE SUPPORT | Remote Support Features | Concurrent User Session, Instant Help Request, Session Recording, Connection Reporting, 4K Support, Multi Monitor Support |
| REMOTE SUPPORT | Remote Support Additional Features | NA |
| REMOTE ACCESS | Remote Access Features | One Click Remote Script Execution, Unattended Access to Android Devices, Wake-On-Lan, File Transfer, Black Screen During Unattended Session, Lock Screen After Session, Remote Printing |
| REMOTE ACCESS | Remote Access additional features | NA |
| SECURITY | Security Features | Granular Access Controls, 256-bit-AES end-to-end Encryption, 2-Factor-Authentication, Whitelisting / Blacklisting |
| SECURITY | Security additional features | NA |
| CONTACT/DEVICE MANAGEMENT | Contact/Device Management Features | Easy Contacts Listing, Advanced Device Grouping, Custom Device Information |
| CONTACT/DEVICE MANAGEMENT | Contact/Device Management additional Features | NA |
| COLLABORATION WITHIN THE SAME CONSOLE AND SOLUTION | Collaboration within the same console and solution Features | Team-Chat – Internal to organisation, Customer Chat – external, Recent Computers & Contacts Listing, Session Handover, Switch Sides with Partner Reverse Remote Control |
| COLLABORATION WITHIN THE SAME CONSOLE AND SOLUTION | Maximum Number of participants for the Meetings/Webinars supported by the offered product (Hint :-Select '0' if not applicable) | 25.0 - 25.0 Or higher |
| GENERIC PARAMETERS | Supported Operating System | Windows, Windows Mobile/Phone, Mac, Android, Linux, iOS |
| GENERIC PARAMETERS | Supported Web browsers | Microsoft Edge, Google Chrome, Mozilla Firefox, Safari, Opera |
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Required Documents
1
Experience Criteria
2
Past Performance
3
Bidder Turnover
4
Certificate (Requested in ATC)
5
OEM Authorization Certificate
6
OEM Annual Turnover *In case any bidder is seeking exemption from Experience / Turnover Criteria
7
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Historical Analysis
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Documents 4
GeM-Bidding-9305478.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS