Indian Army Department of Military Affairs Air Conditioner Annual Maintenance Tender West Bengal 2026

Tender Overview

The opportunity is an Annual Maintenance service tender for Air Conditioners issued by the Indian Army under the Department of Military Affairs. Estimated value is ₹13,300. A service office must be located in the consignee’s state, and bidders should provide a dedicated toll-free service line and escalation matrix. The buyer allows a 50% scope/duration adjustment at contract issue and may require World Bank terms if applicable. Notable clauses emphasize original parts and service quality; BOQ shows zero items, signaling a maintenance-only engagement rather than equipment supply. This tender is positioned for local service providers in West Bengal, with ATC requiring certificate uploads for bid acceptance and compliance with supplier documentation. The absence of a defined start/end date suggests a framework or on-demand maintenance arrangement. Unique aspects include in-state service presence, escalation procedures, and mandatory documentation.

Technical Specifications & Requirements

• Category: Annual Maintenance service-AIR CONDITIONER
• Location constraint: Office of Service Provider must be located in the state of the Consignee (West Bengal per ATC)
• Service support: Dedicated/toll-free telephone line and a formal escalation matrix
• Documentation: Bidder must upload required certificates; failure to do so leads to rejection
• Parts policy: Original parts to be fitted
• World Bank terms: Applicable only for WB-funded projects; refer to ATC
• BOQ: Not applicable (Total items: 0), indicating maintenance-only scope
• Compliance focus: Non-toxic materials and health safety considerations where applicable
• Additional terms: 50% quantity/duration variation permitted pre- and post-contract issuance
• Bid readiness: OEM/Service Provider address and service capability must meet Western Bengal location requirement

Terms, Conditions & Eligibility

• EMD: Not specified in the available data
• In-state presence: Office of service provider must be in West Bengal
• Service support: Dedicated toll-free number and escalation matrix required
• Documentation: Mandatory certificate uploads; non-submission risks rejection
• Parts: Original components must be fitted
• World Bank terms: Applicable only for WB-funded projects
• Quantity flexibility: Option Clause 50% allowed for contract duration or scope adjustments
• Compliance: Bidder must adhere to ATC clauses and upload all required certificates
• Penalties: Not explicitly stated; standard ATC penalties may apply for non-performance