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Indian Army Air Conditioner Annual Maintenance Tender West Bengal 2026 - Service & Support Requirements

Bid Publish Date

28-Jun-2026, 12:14 pm

Bid End Date

11-Jul-2026, 1:00 pm

Value

₹14,900

Location

BARDHAMAN , WEST BENGAL
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Progress

Issue28-Jun-2026, 12:14 pm
Corrigendum08-Jul-2026
AwardPending
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Quantity

6

Bid Type

Two Packet Bid

Categories 2

AIR CONDITIONER WATER LEVEL RECORDER

Tender Overview

The Indian Army (Department of Military Affairs) invites bids for Annual Maintenance Service of AIR CONDITIONERS. Estimated value is ₹14,900.00. A service provider must have an office in the state of the consignee (West Bengal) and provide dedicated toll-free service support with an escalation matrix. The contract includes adherence to World Bank terms when applicable, and a clause allowing up to 50% variation in quantity or duration. Proposals must include a Malicious Code Certificate to certify absence of embedded malicious software.

Technical Specifications & Requirements

  • Organization: Indian Army, Department of Military Affairs, tender for Annual Maintenance of AIR CONDITIONER units
  • Location/Delivery: Service office must be located in the state of the consignee (West Bengal)
  • Service Support: Dedicated toll-free telephone line; Escalation matrix for service issues
  • Parts & Quality: Original parts to be fitted; service quality to meet required standards; Malware-free software certification via Malicious Code Certificate
  • Contract Flexibility: Option Clause 50% allowing quantity or duration changes at contract award and with service provider consent
  • World Bank Terms: Applicable if WB funding is involved
  • Documentation: Mandatory documentation as per ATC including service support evidence and certificates

Terms, Conditions & Eligibility

  • EMD: Amount not disclosed in the tender data; ensure submission of standard EMD as per ATC requirements
  • Delivery & Timeline: Not specified; adhere to statutory World Bank terms if applicable and provide responsive service
  • Payment Terms: Not specified in data; ensure compliant invoicing and payment documentation per organization norms
  • Documents: GST registration, PAN card, Experience certificates, Financial statements, EMD documents, Technical compliance certificates, OEM authorizations
  • Quality & Compliance: Original parts fitted; Malicious Code Certificate to be uploaded; office location requirements in West Bengal
  • Penalties/Warranty: Not specified; ensure service quality and escalation procedures per ATC

Key Specifications

  • Office of service provider located in West Bengal

  • Dedicated toll-free service support number

  • Escalation matrix with contact numbers

  • Original parts replacement policy

  • Malicious Code Certificate certifying absence of embedded malware

  • World Bank terms applicable if funded

  • Option clause allowing up to 50% variation in quantity/duration

Terms & Conditions

  • EMD amount not disclosed; bidder to align with ATC EMD submission

  • Delivery and payment terms not specified; follow standard Army procurement norms

  • 50% quantity/duration variation option at contract issue and execution

Important Clauses

Delivery Schedule

Not explicitly defined; contract may incorporate standard Army service timelines and WB terms if applicable

Payment Terms

Details not specified; bidders should anticipate milestone-based invoicing per contract norms

Penalties/Liquidated Damages

Not stated; ensure compliance with service performance and escalation commitments

Bidder Eligibility

  • Must maintain service presence in West Bengal with a verifiable office

  • Demonstrate capability to supply original parts for AIR CONDITIONER maintenance

  • Provide dedicated toll-free service support and escalation matrix

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

No

Item Category

Annual Maintenance service-AIR CONDITIONER

Authority Records

MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENT

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Documents 5

GeM-Bidding-9529871.pdf

Main Document

Other Documents

OTHER

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Historical Data

Required Documents

1

GST certificate

2

PAN card

3

Experience certificates (related to AC maintenance)

4

Financial statements (audited preferred)

5

EMD documents (as per ATC)

6

Technical bid documents

7

OEM authorization / dealership certificates

8

Malicious Code Certificate (embedded software-free) if applicable

9

Proof of service office in West Bengal

Corrigendum Updates

1 Update
#1

Update

08-Jul-2026

Extended Deadline

11-Jul-2026, 1:00 pm

Opening Date

11-Jul-2026, 1:30 pm

Frequently Asked Questions

Key insights about WEST BENGAL tender market

How to bid for Indian Army air conditioner maintenance tender in West Bengal 2026

Bidders must submit GST, PAN, experience and financial documents, EMD, technical compliance, and OEM authorizations. Ensure an office is active in West Bengal, provide a toll-free support number with escalation matrix, and upload a Malicious Code Certificate. The tender allows up to 50% variation in quantity or duration; prepare accordingly.

What documents are required for Army AC maintenance tender in West Bengal

Required documents include GST registration, PAN, audited financial statements, experience certificates for AC maintenance, EMD proof, technical bid, OEM authorization, and Malicious Code Certificate. Also provide proof of West Bengal service office and support contact details for escalation.

What are the technical specifications for AC maintenance in this Army tender

Technical scope covers annual maintenance of air conditioners with original parts replacement. No device-level specs are provided; bidders must ensure service capability, availability of a West Bengal service center, and a malware-free software certificate (Malicious Code Certificate).

When is the deadline to submit bids for Army AC AMC West Bengal

The tender data does not specify a submission deadline; bidders should monitor official portals and conform to Army procurement timelines, and be prepared to comply with World Bank terms if WB funds are involved.

What are the payment terms for the Indian Army AC maintenance contract

Payment terms are not explicitly stated; bidders should anticipate Army standard invoicing procedures, with supporting documents such as service reports, original parts invoices, and compliance certificates for payment processing.

What is the EMD amount for the Army AC maintenance tender in WB regions

The tender lists EMD amount as not disclosed in the data. Bidders should be ready to furnish an EMD as per ATC guidelines and the organization’s standard security deposit requirements when a bid is submitted.

How to ensure compliance with original parts and service quality

Ensure OEM-authorized service capability with access to genuine parts. Include proof of OEM authorization, and commit to fitting original components only. Maintain an escalation matrix and toll-free support to meet contract SLA expectations.

Are World Bank terms applicable to this Army AC maintenance tender

Yes, World Bank terms may apply if WB funding is involved. Bidders should review WB special terms in ATC and ensure compliance in procurement, documentation, and reporting as required by the financing terms.

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