National Informatics Centre Air Conditioner Annual Maintenance Tender Tripura 2026 – ISI/ISO norms & MSE Reservation

Tender Overview

The National Informatics Centre (NIC) under the Department of Electronics and Information Technology invites bids for Annual Maintenance Service of air conditioners in WEST TRIPURA, TRIPURA (PIN 799001). Estimated value is ₹200,000. The scope targets on-site AMC coverage for cooling equipment, with emphasis on in-state service presence and OEM/Service provider capabilities. Bidders must ensure staff payroll compliance and statutory documentation. The bid favors Micro and Small Enterprises from the state, provided online validation via Udyam and OEM ownership. A DD-based performance security option is allowed, with delivery of the hard copy within 15 days post award. The procurement uses GeM terms and requires certificate uploads to avoid rejection.

Technical Specifications & Requirements

• Product category: Air conditioner maintenance (AMC) for cooling units at NIC Tripura premises
• In-state service office requirement: Evidence of a local office in the consignee state
• Service support: Dedicated toll-free number for service and an escalation matrix
• Payment logic: Service provider salaries paid by provider first, then claimed from buyer with statutory documents
• Bidding preference: Purchase reserved for eligible MSEs from the inviting state, OEM-authenticated on GeM
• Security/certifications: DD/Bank Guarantee options allowed; upload of all required CTAs, forms, and documents to avoid rejection

Terms, Conditions & Eligibility

• EMD/Performance security: DD in favor of State Informatics Officer permissible; submission and delivery timelines apply
• Office presence: Service provider must maintain a local office within the state of the consignee
• Documentation: Upload all required certificates, ATC documents, and corrigenda, or bid rejection
• MSE reservation: Valid Udyam registration; online validation; OEM manufacturer requirement; resellers excluded for products
• Support obligations: Dedicated toll-free support line and escalation contacts must be provided
• Payment terms: Salaries paid by provider; reimbursement request supported by PF/ESIC and bank statements