Toner Cartridges / Ink Cartridges / Consumables for Printers
Rail Wheel Factory Yelahanka
BANGALORE, KARNATAKA
Posted:
11 January 2025
Closed:
21 January 2025
GEM
Tender Overview
Rail Wheel Factory Yelahanka, under the Indian Railways, invites bids for the supply of Toner Cartridges / Ink Cartridges / Printer Consumables (goods only) with a clearly defined service & support framework. The contract requires the bidder to establish a Functional Service Centre in the state of each consignee location within 30 days of award if not already present, and to provide a dedicated toll-free service line with an escalation matrix. A 1-year OEM warranty from final acceptance or after installation is specified, with guaranteed rectification during the warranty period. This procurement focuses on standard consumables for printers used across Indian Railways facilities, with emphasis on post-sale service capabilities, installation support, and local service presence. The BOQ shows no items listed, indicating a potential goods-only framework or framework agreement. The tender emphasizes installation/training/troubleshooting capabilities and a robust after-sales network as differentiators.
Technical Specifications & Requirements
- Scope: Goods-only supply of toner/ink cartridges and printer consumables
- Warranty: 1 year from final acceptance or after installation & testing; OEM warranty certificates required at delivery
- Service Centre: Establish within 30 days of award if not present; must be in the state of each consignee location; provide documentary evidence
- Support: Dedicated toll-free telephone number and well-defined escalation matrix for service
- After-sales: Installation, commissioning, training, troubleshooting, and maintenance service group required in India; service center details to be uploaded with bid
- ATC: Terms include revenue scope of providing goods with lifecycle service support, aligned to Railways’ procurement practices
Terms, Conditions & Eligibility
- Scope of supply: Bid price must include all cost components for the goods
- Service obligation: Functional service center presence or establishment within 30 days; documentary evidence required for payment release
- Warranty: 1 year warranty; OEM certificates to be submitted at delivery
- Support structure: Dedicated toll-free service line; escalation matrix for service
- Installation/Training: Included within after-sales service requirements; installation/commissioning-related activities must be supported by Bidder
- Documentation: Upload service center details, contact points, and warranty policy as part of bid submission
- Delivery: Not specified in available data; emphasis on service and warranty compliance within Indian Railways network
