IISER Kolkata/Nadia Custom House Agent Tender 2025 - Lumpsum CHAs, West Bengal, ISCE/Rail Imports, ISM/ISM Standards

Tender Overview

The Indian Institutes Of Science Education And Research (IISER) invites bids for hiring a Customs House Agent (CHA) on a lumpsum basis to handle import/export forwarding, vessel clearance, cargo booking, tracking, tariff classification, compliance management, cargo insurance, and related services. The procurement is centered in NADIA, WEST BENGAL - 741101 with an estimated contract value of ₹100,00,00,000. Key differentiators include the requirement for a local service office within the consignee state, dedicated helpline for service support, and a formal escalation matrix. The supplier must provide end-to-end logistics and compliance services under one contract for streamlined customs operations.

Technical Specifications & Requirements

There are no itemized BOQ specifications. Tender expects a CHA service provider capable of inbound/outbound freight forwarding, vessel clearance, cargo booking and tracking, tariff classification, and compliance management, with emphasis on reliable service delivery, documentation accuracy, and robust risk control. Vendors should have an office in West Bengal and maintain a dedicated toll-free support line with escalation contacts. Compliance certificates and OEM/Service certifications are prerequisites for bid submission.

Terms, Conditions & Eligibility

Key terms include a contract quantity/duration adjustment up to 25% at issue and post-issue; MSE preference criteria with price matching within L-1 + 15% margin for a portion of the contract; mandatory service office in the state of consignee; dedicated toll-free service support; an escalation matrix; and mandatory submission of all requested certificates. Documentation must align with T&Cs and any ATC/Corrigendum.