Indian Army Office Suite Windows OS Tender Leh Jammu & Kashmir 2026 - 25% Option Clause, OEM Authorization, Service Centre Requirements

Tender Overview

The Indian Army, Department of Military Affairs, invites bids for an OFFICE SUITE 2021 category focused on WINDOWS operating system software/services in LEH, JAMMU & KASHMIR (194101). The tender includes a 25% quantity option during contract placement and potential extension of up to 25% of contracted quantity at fixed rates. Delivery timelines hinge on the last date of original delivery order, with minimum 30 days and adjustments based on the option clause. Bidders must align with ATC clauses, submit OEM authorization, and ensure post-sale service readiness. Unique elements include dedicated OEM service support, service centre presence near the consignee, and a defined escalation matrix for defective items. This procurement emphasizes software licenses, installation, and after-sales support with strict supplier verification.

• Target location: LEH, Jammu & Kashmir
• Organization: Indian Army (Department of Military Affairs)
• Product category: OFFICE SUITE 2021 with Windows OS components
• Key differentiator: option to increase quantity by 25% during and after contract at contracted rates; mandatory service establishment within 60 days of award

Technical Specifications & Requirements

• No explicit technical specs listed in the tender data; bidders should prepare to demonstrate compatibility of OFFICE SUITE 2021 with Windows operating system environments and provide data sheets for offered products
• ATC clauses require: OEM Manufacturer Authorization Form (MAF), escalation matrix, and dedicated toll-free service support
• Service framework expectations include: an office/center near the consignee; evidence of functional service center before payment release; 60-day timeline to establish if not present
• Inspection and replacement terms specify on-site verification post-installation; rejected items must be replaced within 10 days at the supplier’s cost; final acceptance is at project site
• Additional commitments cover service levels, installation accuracy, and adherence to delivery timelines as per contract terms

Terms, Conditions & Eligibility

• EMD/secure deposit: not explicitly stated but bidders should expect standard EMD requirements
• Delivery terms: delivery begins from the last date of the original delivery order; additional time governed by the option clause; minimum 30 days for extended delivery
• Payment terms: payment release contingent on documentary evidence of functional service center; no explicit net payment window provided
• Warranty/after-sales: escalation matrix and replacement within 10 days; dedicated service support channel required
• Documentation: OEM authorization (MAF) with signatory details; data sheet of offered product; service center details; escalation matrix; proof of service capability
• Eligibility: bidders must provide data sheets, comply with ATC, and ensure local service presence or quick establishment within 60 days