Indian Navy Department Of Military Affairs Electronics & IT Equipment Tender Mumbai 2026 ISO 9001 24,000 EMD

Tender Overview

Indian Navy, Department Of Military Affairs, invites bids for IT and electronics equipment in MUMBAI, MAHARASHTRA. The procurement involves multiple consumer IT devices (grade not specified in the BOQ) with an EMD of ₹24,000. Organization mandates ISO 9001 certification for bidders/OEMs and requires functional service centers in each consignee state or onsite warranty. A 30-day window to establish a service center post-award is mandated, with payment release upon documentary evidence. The tender emphasizes dedicated service support lines and strict adherence to security policy regarding hard disks. The scope includes timely servicing, warranty support, and adherence to SLA expectations. This tender uses a Government eMarketplace channel and includes 7 items in the BOQ with no detailed item descriptions in the data provided.

The combination of service-center obligations, warranty commitments, and ISO certification signals a compliance-driven procurement with strong post-sale service requirements. The lack of explicit product specifications suggests bidders must rely on ISI/ISO credentials and service capabilities as differentiators. The mobile/IT hardware category alignment and security posture implications are important for bidders supplying laptops, tablets, or related devices. The award will hinge on demonstrated service readiness, warranty coverage, and regulatory compliance, rather than on raw feature claims.

Technical Specifications & Requirements

• EMD: ₹24,000 (to be deposited as specified in tender documents)
• Certification: ISO 9001 certification required for bidder or OEM
• Service Center: Functional service center in each consignee state; if not present, establish within 30 days of award; payment contingent on documentary proof
• Service & Support: Dedicated toll-free service number for post-sale support
• Warranty Policy: On-site or carry-in warranty; non-return policy for faulty hard disks per buyer security policy
• Personnel: Adequate dedicated technical engineers during warranty with SLAs for defect rectification
• BOQ: 7 items listed with no explicit unit quantities; interpret as multi-item IT/electronics bundle
• Compliance: Strict documentary uploads required; non-compliance leads to rejection

Terms, Conditions & Eligibility

• EMD: ₹24,000 (cash/DD/online per tender terms)
• ISO 9001: Valid certificate for bidder or OEM
• Delivery/Establishment: 30 days to set up service center post-award; evidence must be submitted
• Service Levels: Dedicated support team and SLA-based servicing during warranty
• Warranty: Timely servicing, defect rectification, and resource allocation during warranty
• Documentation: GST, PAN, experience, financials, OEM authorizations, and technical bids required
• Non-Return Policy: Faulty hard disks not returned per security policy
• Banking/Payments: Provide complete payment terms as per ATC and contract norms