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GEM

Open Tender for REMOTE ACCESS & SUPPORT SOFTWARE in DARJEELING, WEST BENGAL

Bid Publish Date

10-Jun-2026, 1:38 pm

Bid End Date

20-Jun-2026, 2:00 pm

Location

DARJEELING , WEST BENGAL
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Progress

Issue10-Jun-2026, 1:38 pm
AwardPending
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Quantity

12

Bid Type

Single Packet Bid

Categories 3

PAPERLESS RECORDER SOFTWARE VIDEO RECORDER

Indian Army announces a tender for REMOTE ACCESS & SUPPORT SOFTWARE (Q3) in DARJEELING, WEST BENGAL. Quantity: 12. Submission Deadline: 20-06-2026 14: 00: 00. Last date to apply is approaching fast!

Additional Tender Data

Commercial Details

Tender Category

Goods

Bid To RA

No

Bid To RA Enabled

No

Item Category

REMOTE ACCESS & SUPPORT SOFTWARE (Q3)

Authority Records

MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENT

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Documents 3

GeM-Bidding-9448211.pdf

Main Document

CATALOG-Specification-1

CATALOG Specification

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Technical Specifications 1 Item

Item #1 Details

View Catalog
Category Specification Requirement
BASIC INFORMATION Category Remote Access & Support Software
SCOPE OF LICENCE Types of Licence Perpetual
SCOPE OF LICENCE Duration of Subscription (in months) (Hint :- Select '0' if not applicable) 48.0 - 60.0 Or higher
SCOPE OF LICENCE OEM Licensing policy Per Base License
SCOPE OF LICENCE Number of licensing included in the offered product as per OEM defined licensing policy 1.0 - 500.0 Or higher
SCOPE OF LICENCE Platform type Desktop based, Server based
SCOPE OF LICENCE Hosting Enviroment/ Deployment Option On Premises
SCOPE OF LICENCE The offered product have support from OEM for Unlimited updation for Patches and Bug fixes within maintenance & support period., Unlimited upgradation of version within support period
SCOPE OF LICENCE Number of Years for OEM support for updation (Patches and Bug fixes) is included in the scope of supply (Hint :- Select '0' if not applicable) 3.0 - 5.0 Or higher
SCOPE OF LICENCE Number of Years for OEM support for Upgradation of version is included in the scope of supply (Hint :- Select '0' if not applicable) 3.0 - 5.0 Or higher
SCOPE OF LICENCE Training Options On-Site, OEM Training Centre, Web based Virtual Training, Training Material
SCOPE OF LICENCE No of days Training Provided (Hint :- Select '0' if not applicable) 4.0 - 5.0 Or higher
REMOTE SUPPORT Remote Support Features Multi Monitor Support
REMOTE ACCESS Remote Access Features One Click Remote Script Execution, Unattended Access to Android Devices, File Transfer, Black Screen During Unattended Session, Lock Screen After Session, Remote Printing
SECURITY Security Features 2-Factor-Authentication, 256-bit-AES end-to-end Encryption
COLLABORATION WITHIN THE SAME CONSOLE AND SOLUTION Collaboration within the same console and solution Features Session Handover, Switch Sides with Partner Reverse Remote Control

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Required Documents

1

Experience Criteria

2

Past Performance

3

Bidder Turnover

4

Certificate (Requested in ATC)

5

OEM Authorization Certificate

6

OEM Annual Turnover

7

Additional Doc 1 (Requested in ATC)

8

Compliance of BoQ specification and supporting document *In case any bidder is seeking exemption from Experience / Turnover Criteria

9

the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

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