Indian Army Software Support Services Renewal Tender Bangalore Karnataka 2026 IS 550 compliant Real-time Support 2026

Tender Overview

The Indian Army, Department Of Military Affairs, invites bids for Software Support Services to renew subscription and provide ongoing maintenance, implementation, optimization, real-time support, and helpdesk assistance for applications used at the CHS DGQA office in Bangalore, Karnataka. The procurement covers renewal of existing software subscriptions and related support services, including maintenance and implementation activities, with potential quantity/duration adjustments per policy. A key bid differentiator is the flexible option clause enabling up to 25% changes at contract issue and post-issuance, requiring bidders to align with revised scope. No BOQ items are listed, and no specific estimated value is disclosed. This is a software support services procurement aimed at sustaining mission-critical application software in a defence office setting, with emphasis on reliability and responsive support.

Technical Specifications & Requirements

• Product category: Software support services including renewal of existing software subscriptions, implementation services, maintenance, optimization, real-time support, and helpdesk assistance.
• Scope includes ongoing support for application software used at CHS DGQA, Bangalore, Karnataka, with potential for renewal and upgrades.
• The tender references standard IT service practices but provides no explicit technical specifications, performance metrics, or standard(s) like ISO/IEC or ISI; therefore, bidders should prepare evidence of capability to deliver on software maintenance, incident response, and service desk support.
• Key compliance consideration: option clause allowing up to 25% increase/decrease in quantity or contract duration at contract issuance or during execution.
• No BOQ, no listed quantities or estimated value; bidders should assume project-wide continuity and service resilience requirements.

Terms, Conditions & Eligibility

• EMD and exact financial terms are not disclosed in the provided data.
• The buyer’s terms include an Option Clause permitting up to 25% changes in quantity or duration; bidders must accept revised scope.
• Clause implies flexibility in delivery commitments and potential adjustments post-award.
• The tender is location-specific to Bangalore, Karnataka, and involves renewal of existing software subscriptions along with related services.
• No explicit warranty, penalties, or payment terms are specified in the available data; bidders should seek clarification on these critical terms during bid submission.