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Indian Army Behind the Ear Hearing Aid Tender 2026 DIGITAL Q2 – Hearing Aid Supply with 5-Year Warranty

Bid Publish Date

08-Jul-2026, 9:55 am

Bid End Date

17-Jul-2026, 11:00 am

Value

₹4,990

Location

THIRUVANANTHAPURAM , KERALA
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Progress

Issue08-Jul-2026, 9:55 am
AwardPending
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Quantity

2

Bid Type

Two Packet Bid

Key Highlights

  • • Mandatory 25% quantity variation clause during and after contract
  • • 5-year warranty with OEM warranty certificates required at delivery
  • • India-based Installation, Commissioning, Training, Troubleshooting and Maintenance service group
  • • Nationwide after-sales service presence; service centers near consignee destinations to be disclosed
  • • No BOQ items listed; emphasis on device procurement plus after-sales support
  • • Delivery period mechanics tied to original delivery date with minimum 30 days for extended time
  • • Brand/OEM and service capability verification essential for eligibility
  • • IS/ISO-like standards not specified; emphasis on digital Behind the Ear hearing aid and after-sales SLA

Tender Overview

The Indian Army (Department Of Military Affairs) invites bids for a Behind the Ear Hearing Aid (Digital) in the Q2 category. The estimated value is ₹4,990.00 with no BOQ items listed. The tender emphasizes post-sale support, including installation, commissioning, training, and nationwide service coverage. A 25% quantity option is allowed during contract execution, with extended delivery time calculations based on the original period. Bidders must ensure OEM warranty certificates at delivery and provide a robust after-sales service network across India.

Technical Specifications & Requirements

  • Product: Behind the Ear Hearing Aid (Digital)
  • Quantity: not specified; bid may include variable quantities within 25% option clause
  • Estimated value: ₹4,990.00
  • Warranty: 5 years from final acceptance; OEM warranty certificates required at delivery
  • After-sales: dedicated service personnel, timely servicing, and maintenance as per SLA; service centers to be disclosed near consignee destinations
  • Delivery: delivery period tied to original order; additional time formula provided; minimum 30 days if extended
  • Compliance: manufacturers must demonstrate an established India-based installation, commissioning, training, and maintenance service group
  • BOQ: No items listed in the current BOQ data; scope appears to be device purchase with after-sales support

Terms, Conditions & Eligibility

  • Quantity adjustment: up to 25% of bid/contract quantity at time of placement and during currency at contracted rates
  • Warranty: 5 years; OEM certificates required; after-sales service team in India
  • Service levels: time-bound service requests and defect rectification during warranty per bid clause
  • Documentation: OEM authorizations and service network details to be uploaded with bid
  • Eligibility: bidders must demonstrate capability for installation, commissioning, training, and nationwide service support
  • Penalties: standard performance/participation clauses apply per purchaser terms

Key Specifications

  • Product: Behind the Ear Hearing Aid (Digital)

  • Estimated value: ₹4,990.00

  • Warranty: 5 years from final acceptance or after installation, with OEM warranty certificates

  • Delivery: extendable per option clause; minimum extension time 30 days

  • Service: dedicated technical personnel; nationwide service network; installation, commissioning & training

  • BOQ: none listed; scope appears to be procurement plus after-sales support

Terms & Conditions

  • EMD: not specified in data; ensure bidder checks for equivalent security deposit terms

  • Delivery: option to increase quantity up to 25% during contract; timing linked to original delivery date

  • Warranty: 5 years with OEM certificate requirements and India-based service presence

Important Clauses

Warranty

5-year warranty from final acceptance; OEM warranty certificates needed at delivery; dedicated service engineers in India; service SLAs to be followed

Option Clause

Permits up to 25% quantity increase/decrease during contract; extended delivery period calculated as (increased quantity / original quantity) × original delivery period, minimum 30 days

Delivery Schedule

Delivery period commences from last date of original delivery order; extension terms apply; ensure timely installation and commissioning if included

Bidder Eligibility

  • Demonstrated experience in supplying and servicing digital hearing aids or similar medical/auditory devices

  • Proof of OEM authorization and India-based service network

  • Financial capability to handle a ₹4,990.00 value procurement with after-sales commitments

Additional Tender Data

Commercial Details

Tender Category

Goods

Bid To RA

No

Bid To RA Enabled

Yes

Item Category

Behind the Ear Hearing Aid (Digital) (Q2)

Delivery Details

Max Delivery Days

30

Delivery Locations

1

Delivery Cities

THIRUVANANTHAPU RAM CITY

Delivery Locations

ConsigneeAddressCityStatePincodeQuantityDelivery DaysAdditional Requirement
-THIRUVANANTHAPU RAM CITYTHIRUVANANTHAPU RAM CITY--230-

Authority Records

MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENT

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Documents 2

GeM-Bidding-9566731.pdf

Main Document

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

OEM authorization letter from the equipment manufacturer

4

Technical compliance certificate for hearing aid model

5

Financial statements or solvency certificate

6

Proof of service network in India and service center details

7

Warranty certificate from OEM (5-year coverage) and post-delivery service plan

8

Experience certificates for similar medical/digital hearing aid supply and service

Frequently Asked Questions

Key insights about KERALA tender market

How to bid for the Behind the Ear Hearing Aid tender in India Army 2026?

Bidders should submit OEM authorization, OEM warranty certificates, GST, PAN, financials, and service network details. The tender allows a 25% quantity variation and requires a 5-year warranty with OEM coverage; ensure India-based service capability and installation/commissioning plan.

What documents are required for hearing aid procurement in the Indian Army?

Required documents include GST certificate, PAN card, OEM authorization, warranty certificate, technical compliance, financial statements, and service center details. Provide proof of prior similar supply and after-sales support in India.

What are the technical specs for the digital behind-the-ear hearing aid tender?

No explicit device specs are provided. Bidders should rely on standard BTE digital hearing aid features and ensure OEM warranty alignment, installation, and training scope as part of the bid package, with service centers in India.

When is the delivery timeline for the hearing aid supply contract?

Delivery timeline is tied to the original delivery order; if the option clause is exercised, extended time is calculated as (increased quantity/original quantity) × original delivery period, with a minimum of 30 days.

What are the warranty terms for the hearing aid procurement in this tender?

A 5-year warranty from final acceptance or after installation, with OEM certificates required at delivery; the seller must ensure timely servicing and defect rectification under the SLA.

What eligibility criteria apply to service network for hearing aids in India?

Bidders must demonstrate a well-established installation, commissioning, training, and maintenance service group in India, plus disclosure of service centers near consignee destinations.

What is the potential quantity adjustment allowed in this tender?

The purchaser may increase or decrease the quantity by up to 25% at the time of contract and during the currency of the contract, at contracted rates, with delivery time adjustments as described.

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