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Open Civil Supplies / Public Distribution System NPROCURE

Development of Complaint Registry Portal for Notified Area Ankleshwar - Civil Works Tender

Bid Publish Date

08-Jan-2026, 3:40 pm

Bid End Date

20-Jan-2026, 5:00 pm

Value

₹0

Location

BHARUCH , GUJARAT

Progress

Issue08-Jan-2026, 3:40 pm
AwardPending
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Tender Type

Open

Sector

Civil Supplies / Public Distribution System

Tender Fee

₹1,062

Contract Form

Works

Completion Period

3  Months

Currency Type

Single

This tender invites qualified contractors to develop a Complaint Registry Portal for the Notified Area of Ankleshwar, Gujarat. The project involves civil works to establish a comprehensive Help Desk portal for Complaint Management & Redressal System. The scope includes design, construction, and commissioning of the portal infrastructure, along with a two-year Annual Maintenance Contract (AMC). Gujarat Industrial Development Corporation (GIDC) seeks experienced civil contractors with expertise in government projects to deliver a robust, scalable, and user-friendly portal. The project aims to enhance citizen engagement and streamline complaint resolution processes within the notified area. Bidders must meet eligibility criteria, submit technical and financial proposals, and adhere to specified timelines. This opportunity offers a significant contribution to public service infrastructure in Gujarat, with clear evaluation and procurement procedures outlined for transparency and efficiency.

Scope Of Work

• Design and construction of civil infrastructure for the Complaint Registry Portal, including foundation work, structural setup, and necessary utilities.
• Installation of hardware and network infrastructure to support the portal’s digital platform.
• Development of user-friendly interface for citizens and officials.
• Integration with existing government systems for seamless complaint management.
• Testing and commissioning of the portal to ensure functionality and security.
• Provision of two-year AMC for maintenance, updates, and technical support.

The process includes:

  1. Site preparation and civil construction as per specifications.
  2. Installation of hardware components.
  3. System integration and testing.
  4. Training of personnel.
  5. Handover and project completion within the stipulated timeline.
Specification Details
Civil Works Type Foundation, Structural, Utility Setup
Infrastructure Hardware, Network, Power Supply
Maintenance Period 2 Years AMC
Completion Timeline 3 Months

Technical Specifications

• Civil works must adhere to GIDC standards and local building codes.
• Infrastructure specifications:

Parameter Requirement
Foundation Concrete, reinforced
Structural Steel framework
Utilities Power, water, internet connectivity
Hardware Servers, networking devices

• Sequential Process:

  1. Site survey and civil groundwork.
  2. Construction of foundation and structural setup.
  3. Installation of hardware and network infrastructure.
  4. System testing and commissioning.
  5. Final handover.

Financial Requirements

The estimated budget for this project is Rs. 0, with detailed cost components including civil works, hardware procurement, installation, and maintenance. The payment schedule is as follows:

  • 30% upon contract signing.
  • 40% after completion of civil construction and infrastructure installation.
  • 30% post successful testing and commissioning.
    Bidders must submit a detailed financial proposal aligned with these terms, including break-up of costs for each phase. The tender fee of Rs. 1062 is non-refundable and must be paid during submission.

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Eligibility Criteria

  • ✓ Must have valid registration and licenses for civil construction and government projects.
  • ✓ Proven experience in executing civil works for government infrastructure projects.
  • ✓ Must submit scanned copies of tender fee and EMD during preliminary submission.
  • ✓ Attach all relevant technical documents as per tender terms.
  • Financial stability with minimum turnover of Rs. 10 lakh in the last financial year.
Criterion Requirement
Registration Valid civil contractor license
Experience Minimum 3 completed projects in civil works
Financial Turnover of at least Rs. 10 lakh in last FY
Document Submission Tender fee, EMD, technical documents

Bidding Process

Process Timeline

1. Preliminary Stage

24-01-2026 12:00

2. Technical Stage

24-01-2026 12:05

3. Price Bid Stage

24-01-2026 12:10

Required Forms

Preliminary

Tender Fee Form

Library-Standard

Required

Emd Fee Form

Library-Standard

Required

Technical

PQ Documents

User Defined Template-Standard

Required

TECHNICAL BID

User Defined Template-Standard

Required

Price

Price Bid Form

Library-Secured

Required

Required Documents

Stage - Preliminary Stage

1

Scanned Copy of Tender Fee & EMD

Required

Form - Tender Fee Form

1

Provide any proof of Bid Processing Fee

Required

Form - Emd Fee Form

1

Provide any proof of EMD Document

Required

Stage - Technical Stage

1

Attach scan copy of all relevant documents as per tender terms and conditions

Required

Frequently Asked Questions

Key insights about GUJARAT tender market

What is the main objective of this tender?

This tender aims to develop a Complaint Registry Portal for the Notified Area of Ankleshwar, Gujarat, to facilitate efficient complaint management and redressal for citizens. The project includes civil works, infrastructure setup, and a two-year AMC to ensure continuous operation and maintenance.

Who is eligible to bid for this project?

Eligible bidders must have valid civil contractor licenses, proven experience in government civil projects, and demonstrate financial stability with a minimum turnover of Rs. 10 lakh in the last financial year. They must also submit all required documents, including tender fee and EMD, as specified.

What are the key deadlines for this tender?

The bid submission start date is 08-01-2026 at 15:40, and the deadline is 20-01-2026 at 17:00. The technical and financial evaluations will be completed by 24-01-2026, with the project expected to be completed within 3 months of contract signing.

What is the scope of work involved?

The scope includes civil construction, hardware installation, system integration, testing, and commissioning of the Complaint Registry Portal. It also involves providing a two-year AMC for maintenance. The work must adhere to GIDC standards and local building codes, with detailed steps outlined in the tender document.

How will the proposals be evaluated?

Proposals will be evaluated based on technical competence (50%), financial proposal (30%), and project methodology (20%). A minimum of 70% in technical assessment is required for qualification. The highest scoring bid will be awarded the contract, ensuring transparency and fairness.

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