Government Tender for Spot Billing Services by Gujarat Gas Limited - Ahmedabad

The selected agency will be responsible for providing comprehensive Spot Billing Services for Gujarat Gas Limited in specified areas. The scope includes:

• Conducting accurate meter readings at customer premises
• Generating and dispatching bills promptly
• Maintaining customer data records
• Ensuring compliance with government and company standards

The process involves:

1. Receiving meter reading data from field personnel
2. Verifying data accuracy
3. Preparing bills using approved formats
4. Dispatching bills via preferred communication channels
5. Handling customer queries and disputes

Key deliverables include:

• Daily meter reading reports
• Weekly billing summaries
• Monthly billing and collection reports

The agency must ensure data security and confidentiality throughout the process. The project completion period is as per the tender document attached, with quality standards aligned with Gujarat Gas Limited's policies.

The agency should also provide necessary equipment and trained personnel to execute the scope effectively.

The technical specifications include the following parameters:

Sequential process:

1. Deployment of trained personnel for meter reading
2. Data collection and verification
3. Bill generation using approved templates
4. Dispatch via electronic channels
5. Customer support and dispute resolution

The agency must ensure all technical requirements are met and provide necessary documentation for compliance.

The project budget is structured as follows:

The total estimated value ranges from INR 10,00,000 to INR 15,00,000, with payments scheduled as per milestones:

• 30% upon contract signing
• 40% after first quarter completion
• 30% on project completion and acceptance

All payments are subject to submission of valid invoices and reports as per contract terms.