Government Tender for Spot Billing Services by Gujarat Gas Limited in Gujarat

The selected agency will be responsible for providing comprehensive Spot Billing Services for Gujarat Gas Limited in specified regions. Key deliverables include:

• Accurate meter reading and billing for consumers in Pardi, Dharampur, and Valsad.
• Timely dispatch of bills and collection of payments.
• Data management and reporting.
• Customer support and complaint resolution.

The process involves:

1. Meter reading at designated locations.
2. Data entry into the billing system.
3. Bill generation and dispatch.
4. Payment collection and reconciliation.
5. Reporting and documentation.

The agency must ensure compliance with all applicable standards and Gujarat Gas Limited's operational guidelines. The scope also includes handling customer queries and maintaining data security. The detailed Schedule of Rates (SOR) document attached provides specific rate comparisons and technical specifications for billing operations.

The agency must utilize secure and reliable billing software compatible with Gujarat Gas Limited's systems. Technical parameters include:

Sequential procedures involve:

1. Installing required hardware and software.
2. Training staff on system operation.
3. Conducting test runs.
4. Full-scale deployment.
5. Ongoing support and maintenance.

All technical operations must adhere to industry standards and Gujarat Gas Limited's specifications.

The estimated contract value ranges from INR 1,010,000 to a maximum value based on scope and volume, with a fixed-rate contract form. Payment terms include:

• 30% advance upon contract signing.
• 50% post completion of initial billing cycle.
• 20% after final delivery and acceptance.

Cost breakdown table:

All payments are subject to submission of valid invoices and satisfactory completion of deliverables as per the contract terms.