Open Petroleum and Natural Gas NPROCURE

Government Tender for Spot Billing Services by Gujarat Gas Limited in Gujarat

Bid Publish Date

25-Nov-2025, 4:45 pm

Bid End Date

15-Dec-2025, 6:30 pm

Location

AHMADABAD , GUJARAT

Progress

Issue25-Nov-2025, 4:45 pm
AwardPending
Explore all 4 tabs to view complete tender details

Tender Type

Open

Sector

Petroleum and Natural Gas

Contract Form

Fixed-rate

Completion Period

As per tender Document Attached

Currency Type

Single

Categories 2

MISCELLANEOUS SERVICES

Gujarat Gas Limited is inviting tenders for Spot Billing Services in Gujarat, covering regions like Vapi, Umargam, Sarigam, and Bhilad. This government procurement opportunity is ideal for experienced agencies specializing in utility billing, meter reading, and customer support. The project aims to streamline billing operations, enhance data accuracy, and improve customer satisfaction. Bidders must meet eligibility criteria, including proven experience, financial stability, and technical capability. The tender process involves online submission, technical and commercial evaluations, and timely award notification. With a fixed-rate contract and a focus on transparency, this tender offers a significant opportunity for service providers seeking government contracts in the natural gas sector. The deadline for bid submission is 15-12-2025, with detailed documents available for download and support from Gujarat Gas Limited. Participate now to be part of this essential utility service enhancement initiative.

Scope Of Work

The selected agency will be responsible for providing comprehensive Spot Billing Services for Gujarat Gas Limited across specified regions. The scope includes:

  • Meter Reading: Accurate collection of meter readings from designated locations.
  • Billing Generation: Preparation and issuance of bills based on meter data.
  • Data Management: Maintaining records of meter readings and billing details.
  • Customer Support: Addressing customer queries related to bills and meter readings.
  • Reporting: Regular reporting to Gujarat Gas Limited on billing status and issues.

The process involves:

  1. Receiving meter data from designated sites.
  2. Verifying data accuracy and resolving discrepancies.
  3. Generating bills in prescribed formats.
  4. Dispatching bills to customers within stipulated timelines.
  5. Collecting feedback and resolving billing disputes.

The agency must ensure compliance with all technical and safety standards, maintain confidentiality of customer data, and adhere to the schedule outlined in the tender document. The scope also includes providing all necessary tools, manpower, and technology to execute the services efficiently.

Key Deliverables Specifications
Meter Reading Devices Digital/Smart meters as per standards
Data Security Secure handling of customer data
Reporting Frequency Weekly and monthly reports
Customer Support Dedicated helpline and support staff

This scope aims to ensure seamless billing operations, timely service delivery, and high customer satisfaction.

Technical Specifications

The agency must utilize digital or smart meters compliant with IS standards. Technical parameters include:

Parameter Specification
Meter Type Digital/Smart meters
Data Transmission Secure wireless or wired communication
Data Security Encryption and secure storage
Reporting Software Compatible with Gujarat Gas systems
Response Time Real-time or near real-time data transmission

Sequential procedures include:

  1. Deployment of meters at designated sites.
  2. Regular data collection and verification.
  3. Integration with Gujarat Gas billing systems.
  4. Generation of accurate bills.
  5. Dispatch and customer communication.

The agency must ensure all technical equipment meets the specified standards and is maintained regularly for optimal performance.

Financial Requirements

The estimated budget for this tender is between INR 10 lakh and INR 20 lakh, depending on the scope and scale of services. The payment will be made on a fixed-rate basis, with the following breakdown:

Cost Component Amount (INR)
Service Fee As per bid
Deployment Charges Included
Maintenance & Support Included
Payment Schedule 50% on contract signing, 50% post successful completion

Bidders must submit a detailed financial proposal along with the bid, including all applicable taxes and charges. The contract will be awarded based on the most competitive bid meeting all technical and eligibility criteria.

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Eligibility Criteria

  • ✓ Must have valid registration and licenses to operate in Gujarat.
  • ✓ Proven experience in utility billing or meter reading services for at least 3 years.
  • ✓ Demonstrated financial stability with annual turnover of at least INR 50 lakh in the last fiscal year.
  • ✓ Must possess valid GST registration and applicable statutory compliances.
  • ✓ Ability to deploy adequate manpower and technology infrastructure.
  • ✓ No prior record of legal or contractual violations.
Qualification Criteria Minimum Requirement
Experience 3+ years in utility billing or related services
Annual Turnover INR 50 lakh or more
Certification Valid GST and other statutory licenses
Financial Stability Audited financial statements for last 3 years
Technical Capability Adequate manpower and infrastructure

Bidders must submit all relevant documents supporting these criteria, including experience certificates, financial statements, and licenses to qualify for participation.

Bidding Process

Process Timeline

1. Preliminary Stage

16-12-2025 10:30

2. Technical Bid Submission

16-12-2025 10:35

3. Commercial Stage

16-12-2025 11:30

Required Forms

Preliminary

EMD with UTR Details

User Defined Template-Standard

Required

Technical

Technical Bid Submission

User Defined Template-Standard

Required

Commercial

Sample SOR for Meter Reading & Spot Billing - Vapi, Umargam, Sarigam & Bhilad

User Defined Template-Secured

Required

Required Documents

Documents required

1

Section - III Schedule of Rates (SOR)-Vapi-Umargam-Sarigam and Bhilad.pdf

Frequently Asked Questions

Key insights about GUJARAT tender market

What is the main scope of this tender?

This tender involves providing Spot Billing Services for Gujarat Gas Limited, including meter reading, billing generation, data management, customer support, and reporting for regions like Vapi, Umargam, Sarigam, and Bhilad.

What are the eligibility criteria for bidders?

Bidders must have at least 3 years of experience in utility billing, a minimum annual turnover of INR 50 lakh, valid GST registration, and proven technical capability with adequate manpower and infrastructure. Supporting documents are required for verification.

How can I participate in the bidding process?

Participants should download the tender documents online, attend any scheduled pre-bid meetings, submit bids electronically before the deadline, and ensure all required documents are complete. Bids are opened at Gujarat Gas Limited, Gandhinagar, on the specified date.

What is the evaluation process for bids?

Bids are evaluated based on technical competence (40%), financial offer (30%), experience (20%), and compliance with specifications (10%). Bids must meet minimum thresholds to qualify for award.

What are the key dates I should remember?

Important dates include: Bid submission start on 25-11-2025, bid submission deadline on 15-12-2025, and bid opening on 16-12-2025. Ensure timely submission to participate in the evaluation process.

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