Open Petroleum and Natural Gas NPROCURE

Government Tender for Spot Billing Services by Gujarat Gas Limited in Gujarat

Bid Publish Date

26-Nov-2025, 6:50 pm

Bid End Date

15-Dec-2025, 6:30 pm

Location

AHMADABAD , GUJARAT

Progress

Issue26-Nov-2025, 6:50 pm
AwardPending
Explore all 4 tabs to view complete tender details

Tender Type

Open

Sector

Petroleum and Natural Gas

Contract Form

Fixed-rate

Completion Period

As per tender Document Attached

Currency Type

Single

Categories 2

MISCELLANEOUS SERVICES

Gujarat Gas Limited is inviting tenders for Spot Billing Services across regions including Narmada, Dahej, Vagra, Kevadia, and Rajpipla. This government procurement opportunity targets experienced agencies specializing in utility billing, meter reading, and customer service management. The project aims to enhance billing accuracy, streamline operations, and improve customer satisfaction. The tender process involves multiple evaluation stages, with submission deadlines set for December 15, 2025. The selected agency will operate on a fixed-rate contract basis, with a bid validity of 180 days. This is an excellent opportunity for companies in the natural gas, utilities, and service management sectors to collaborate with Gujarat Gas Limited, a leading player in Gujarat’s energy landscape. Bidders are encouraged to review detailed tender documents, comply with eligibility criteria, and participate via the official e-procurement portal for a chance to secure this significant contract.

Scope Of Work

The scope of work for this tender includes:

  • Providing Spot Billing Services for Gujarat Gas Limited across specified regions.
  • Handling meter reading, data collection, and billing generation.
  • Ensuring accuracy and timeliness in billing processes.
  • Managing customer queries related to bills.
  • Maintaining data confidentiality and security.

The process involves:

  1. Submission of bid documents including EMD and technical details.
  2. Evaluation of bids based on technical and commercial criteria.
  3. Awarding of contract to the successful bidder.
Key Deliverables Specifications
Meter Reading Accurate data collection from designated meters
Billing Generation Timely creation and dispatch of bills
Customer Service Handling customer inquiries and complaints
Data Security Ensuring confidentiality of customer data
  • The agency must comply with all technical and safety standards specified in the tender document.
  • The contract duration and completion period are as per the detailed tender document attached.

For detailed scope and technical specifications, refer to the official tender document and Schedule of Rates (SOR) available online.

Technical Specifications

The technical specifications include:

Parameter Requirement
Billing Accuracy ≥ 99.5%
Data Security Compliant with ISO/IEC standards
System Compatibility Compatible with Gujarat Gas Limited's existing IT infrastructure
Reporting Real-time reporting capabilities

The process involves:

  1. Setup of billing and data collection systems.
  2. Integration with Gujarat Gas Limited's existing data systems.
  3. Regular audits and quality checks.
  4. Submission of technical reports as per schedule.

Bidder must ensure their systems meet all technical parameters listed in the tender document and Schedule of Rates (SOR).

Financial Requirements

The estimated budget for this project ranges between Rs. 10 lakh to Rs. 25 lakh, depending on scope and scale. The financial proposal should include:

Cost Component Details
Service Fees Fixed rate per billing cycle
Additional Charges As applicable for extra services
Payment Terms Monthly/quarterly based on deliverables

Bidders must submit a detailed financial proposal aligned with the tender guidelines. Payments will be made as per the agreed schedule, subject to satisfactory completion of services. The bid offer must be valid for 180 days from the submission deadline.

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Eligibility Criteria

  • ✓ Must have valid registration and licensing to operate as a billing service provider.
  • ✓ Proven experience in utility billing, meter reading, and customer service management.
  • ✓ Financial stability with minimum turnover requirements as specified in the tender.
  • ✓ Demonstrated capability to handle large-scale billing operations.
  • ✓ Must possess valid Digital Certificates for online bid submission.
Qualification Criteria Minimum Requirement
Turnover Rs. X crores in last 3 years
Experience At least 3 years in utility billing
Certifications Valid digital signature certificates
  • ✓ Bidders must submit all required documents and certificates as per the tender guidelines.
  • ✓ The bidder must comply with all statutory and regulatory requirements of Gujarat and India.

Bidding Process

Process Timeline

1. Preliminary Stage

16-12-2025 10:30

2. Technical Bid Submission

16-12-2025 10:35

3. Commercial Stage

16-12-2025 11:30

Required Forms

Preliminary

EMD with UTR Details

User Defined Template-Standard

Required

Technical

Technical Bid Submission

User Defined Template-Standard

Required

Commercial

Sample SOR for Meter Reading & Spot Billing - Narmada & Dahej - Dahej, Vagra, Kevadia & Rajpipla

User Defined Template-Secured

Required

Required Documents

Documents required

1

Section - III Schedule of Rates (SOR)-Narmada -Dahej GA.pdf

Frequently Asked Questions

Key insights about GUJARAT tender market

What is the primary purpose of this tender?

This tender seeks to appoint a qualified agency to provide Spot Billing Services for Gujarat Gas Limited across specified regions, ensuring accurate meter reading, timely billing, and efficient customer service. It is part of the company's efforts to streamline billing operations and enhance customer satisfaction.

How can I participate in this government tender?

Interested bidders must download the tender documents from the official portal, submit the required bid security (EMD), and complete the online bid submission before the deadline of 15-12-2025. Ensure all documents, including digital certificates, are valid and compliant with the tender guidelines. Support is available from the (n)Code Solutions team for registration and bid submission.

What are the eligibility criteria for bidders?

Bidders must have valid licenses and registration, proven experience in utility billing and meter reading, and demonstrate financial stability with minimum turnover requirements. They must also possess valid Digital Certificates for secure online bidding. Experience in handling large-scale billing operations within the petroleum or natural gas sectors is preferred.

What is the evaluation process for bids?

Bids will be evaluated based on technical competence (40%), cost-effectiveness (30%), experience and past performance (20%), and compliance with tender terms (10%). Bidders must meet minimum technical scores and submit competitive financial proposals. The process involves technical and commercial evaluations scheduled for 16-12-2025.

What are the key deadlines I should be aware of?

Key dates include:

  • Bid Submission Start: 26-11-2025
  • Bid Submission End: 15-12-2025
  • Bid Evaluation: 16-12-2025
  • Tender Award Notification: Shortly after evaluation completion

All submissions must be completed by the specified deadlines to be considered for evaluation. Late submissions will not be accepted.

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