Open Petroleum and Natural Gas NPROCURE

Gujarat Gas Limited Tender for Spot Billing Services in Ankleshwar & Bharuch

Bid Publish Date

25-Nov-2025, 11:30 am

Bid End Date

15-Dec-2025, 6:30 pm

Location

AHMADABAD , GUJARAT

Progress

Issue25-Nov-2025, 11:30 am
AwardPending
Explore all 4 tabs to view complete tender details

Tender Type

Open

Sector

Petroleum and Natural Gas

Contract Form

Fixed-rate

Completion Period

As per tender Document Attached

Currency Type

Single

Categories 2

MISCELLANEOUS SERVICES

Gujarat Gas Limited is inviting qualified service providers to participate in an open tender for Spot Billing Services at multiple locations including Ankleshwar, Bharuch, Amod, Hansot, and Jambusar. This tender offers a significant opportunity for companies specializing in utility billing, customer management, and IT solutions to collaborate with a leading natural gas provider. The project aims to streamline billing operations, improve customer satisfaction, and ensure compliance with regulatory standards. The contract is fixed-rate with a validity of 180 days, emphasizing transparency and efficiency in service delivery. Bidders must meet eligibility criteria, demonstrate technical competence, and submit their proposals via the secure nProcure platform before the deadline of 15-12-2025. This tender is part of Gujarat Gas Limited's strategic initiatives to enhance operational excellence in the petroleum and natural gas sector, providing a valuable opportunity for experienced service providers to contribute to critical infrastructure and customer service improvements.

Scope Of Work

The scope of work includes:

  • Providing comprehensive Spot Billing Services for Gujarat Gas Limited at specified locations.
  • Generating accurate bills based on meter readings and consumption data.
  • Maintaining detailed billing records and ensuring data integrity.
  • Managing customer queries related to billing.
  • Ensuring compliance with applicable regulations and standards.

The process involves:

  1. Receiving meter readings and consumption data from field teams.
  2. Calculating bills based on the Schedule of Rates (SOR) provided.
  3. Generating and dispatching bills electronically.
  4. Handling customer inquiries and disputes.
  5. Maintaining records for audit and regulatory purposes.
Specification Details
Locations Ankleshwar, Bharuch, Amod, Hansot, Jambusar
Contract Form Fixed-rate
Completion Period As per tender document
Payment Terms As specified in the tender document

Key deliverables include timely bill generation, accurate record-keeping, and customer service support. Bidders must submit relevant technical and financial documentation as per the tender guidelines.

Technical Specifications

The technical specifications include:

Parameter Requirement
Billing Software Must be compatible with existing IT infrastructure
Data Security Must adhere to industry standards for data protection
System Integration Capable of integrating with Gujarat Gas Limited's existing systems
Response Time Billing queries to be addressed within 24 hours
Technical Support 24/7 support during contract period

Bidders should provide detailed technical documentation demonstrating compliance with these specifications, including system architecture and security protocols.

Financial Requirements

The project has a fixed-rate contract with a total estimated budget of INR 24,60,000. The financial proposal should include:

Cost Component Amount (INR)
Service Fee As per bid submission
Taxes Applicable taxes as per government norms
Total Estimated Cost INR 24,60,000

Payment will be made in installments based on milestone achievements, as detailed in the tender document. Bidders must submit a detailed financial proposal aligned with the tender requirements.

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Eligibility Criteria

  • ✓ Must have valid digital certification as per Information Technology Act-2000.
  • ✓ Proven experience in utility billing services, preferably in the natural gas sector.
  • ✓ Demonstrated financial stability with audited financial statements for the past 3 years.
  • ✓ Ability to handle large volumes of billing data efficiently.
  • ✓ Compliance with all statutory and regulatory requirements.
Qualification Criteria Minimum Requirement
Turnover INR 50 Lakhs annually for the last 3 years
Experience Minimum 2 years in utility billing
Certification Valid digital signature certificate
Past Projects At least 1 similar project in the last 3 years

Bidders must submit all supporting documents, including financial statements and certification copies, during the technical evaluation stage.

Bidding Process

Process Timeline

1. Preliminary Stage

16-12-2025 10:30

2. Technical Bid Submission

16-12-2025 10:35

3. Commercial Stage

16-12-2025 11:30

Required Forms

Preliminary

EMD with UTR Details

User Defined Template-Standard

Required

Technical

Technical Bid Submission

User Defined Template-Standard

Required

Commercial

Sample SOR for Meter Reading & Spot Billing - Ankleshwar, Bharuch, Amod, Hansot, Jambusar

User Defined Template-Secured

Required

Required Documents

Documents required

1

Section - III Schedule of Rates (SOR)-Ankleshwar-Bharuch GA.pdf

Frequently Asked Questions

Key insights about GUJARAT tender market

What is the deadline for bid submission?

The bid submission deadline is 15-12-2025 at 6:30 PM. Bidders must upload their technical and financial bids via the nProcure portal before this time to be considered.

What are the eligibility criteria for bidders?

Bidders must possess a valid digital signature certificate, demonstrate experience in utility billing services, and have a minimum annual turnover of INR 50 Lakhs over the last 3 years. Supporting documents such as financial statements and certifications are required during technical evaluation.

How will the evaluation process be conducted?

Evaluation includes technical and commercial assessments. Technical bids are scored based on competence, experience, and certifications, with a minimum qualifying score of 70%. Financial bids are evaluated for cost competitiveness. The final selection considers both scores, with technical competence being primary.

Are physical bids accepted?

No, all bids must be submitted electronically through the official nProcure portal. Physical bids are not accepted under any circumstances, ensuring transparency and efficiency.

Who can I contact for support during the bidding process?

For assistance, contact Jignesh Desai at 7573946760 or via email at [email protected]. Support is available during office hours, and vendor training sessions are organized weekly to guide bidders through the online process.

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