Open Petroleum and Natural Gas NPROCURE

Gujarat Gas Limited Tender for Spot Billing Services in Panchamahal & Dahod

Bid Publish Date

25-Nov-2025, 6:30 pm

Bid End Date

15-Dec-2025, 6:30 pm

Location

AHMADABAD , GUJARAT

Progress

Issue25-Nov-2025, 6:30 pm
AwardPending
Explore all 4 tabs to view complete tender details

Tender Type

Open

Sector

Petroleum and Natural Gas

Contract Form

Fixed-rate

Completion Period

As per tender Document Attached

Currency Type

Single

Categories 2

MISCELLANEOUS SERVICES

Gujarat Gas Limited is inviting bids for Spot Billing Services in Panchamahal and Dahod districts, including Halol, Godhara, Kaalol, and surrounding areas. This tender offers an excellent opportunity for experienced service providers to collaborate with a leading government enterprise in the natural gas sector. The project aims to enhance billing accuracy, streamline customer service, and improve revenue collection through digital solutions. The tender process involves multiple evaluation stages, with a focus on technical expertise, experience, and cost competitiveness. The contract will be awarded under a fixed-rate agreement, with a completion timeline as specified in the tender documents. Bidders must submit their proposals electronically via the NProcure platform before December 15, 2025. This initiative supports Gujarat Gas Limited’s commitment to operational excellence and customer satisfaction in the petroleum and natural gas industry.

Scope Of Work

The scope of work for the Spot Billing Services tender includes:

  • Providing comprehensive billing solutions for consumers in the specified districts.
  • Ensuring timely and accurate bill generation based on meter readings and consumption data.
  • Managing customer queries related to billing and payments.
  • Implementing digital billing systems to improve efficiency and reduce errors.
  • Coordination with Gujarat Gas Limited for data exchange and reporting.

The process involves:

  1. Receiving meter readings and consumption data from field teams.
  2. Verifying data accuracy and resolving discrepancies.
  3. Generating bills as per the prescribed schedule.
  4. Distributing bills electronically or physically, as applicable.
  5. Handling customer payments and updating records.
  6. Providing support for billing disputes and customer service.

Deliverables include:

Item Description
Digital Billing Platform Robust system for real-time billing updates
Customer Support Dedicated helpline and resolution team
Data Management Secure storage and transfer of billing data
Reports Periodic billing and revenue reports

Bidders must ensure compliance with all technical and security standards specified in the tender documents.

Technical Specifications

The billing system should support real-time data processing and be compatible with existing Gujarat Gas infrastructure. Technical parameters include:

Parameter Specification
Data Security Compliant with ISO/IEC 27001 standards
System Compatibility Compatible with Windows and Linux platforms
Data Storage Secure cloud-based or on-premises storage
User Access Role-based access control
Reporting Customizable reports with export options

Sequential steps for technical implementation:

  1. System setup and configuration.
  2. Data integration with existing meters and databases.
  3. User training and testing.
  4. Deployment and go-live.
  5. Ongoing support and maintenance.

Financial Requirements

The estimated budget for this project ranges between ₹15 lakh and ₹25 lakh, inclusive of all taxes and charges. The payment will be made in accordance with milestones achieved, as detailed below:

Payment Milestone Amount Terms
Initial Payment 20% Upon contract signing
Mid-term Payment 50% After successful system deployment
Final Payment 30% Post acceptance testing and project completion

Bidders must submit a detailed cost breakdown in their proposals, including licensing, manpower, infrastructure, and support costs. All costs should be clearly itemized and aligned with tender specifications.

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Eligibility Criteria

✓ Must have a valid digital signature certificate issued by a licensed Certifying Authority in India.
✓ Proven experience in providing billing services in the petroleum, natural gas, or utility sectors.
✓ Demonstrated ability to handle large customer databases with accuracy.
✓ Financial stability with minimum average annual turnover of ₹50 lakh over the past three years.
✓ Must possess necessary infrastructure and technical manpower to execute the scope of work.

Qualification Requirement Minimum Criteria
Experience in billing services At least 3 years in relevant sector
Financial Turnover Minimum ₹50 lakh annually for last 3 years
Technical Infrastructure Adequate digital platforms and customer support systems
Certification Valid digital signature and necessary licenses

Bidders must submit all relevant documents to prove eligibility during the bid submission process.

Bidding Process

Process Timeline

1. Preliminary Stage

16-12-2025 10:30

2. Technical Bid Submission

16-12-2025 10:35

3. Commercial Stage

16-12-2025 11:30

Required Forms

Preliminary

EMD with UTR Details

User Defined Template-Standard

Required

Technical

Technical Bid Submission

User Defined Template-Standard

Required

Commercial

Sample SOR for Panchamahal & Dahod - Halol, Godhara, Kaalol, Devgadh Baria, Jhalod and Limkheda

User Defined Template-Secured

Required

Required Documents

Documents required

1

Section - III Schedule of Rates (SOR)-Panchamahal- Dahod GA.pdf

Frequently Asked Questions

Key insights about GUJARAT tender market

What is the deadline for bid submission?

The final date to submit bids is 15th December 2025 at 18:30. Bidders must ensure their proposals are uploaded before this deadline to be considered.

What are the eligibility criteria for bidders?

Bidders must have at least 3 years of experience in billing services, a minimum annual turnover of ₹50 lakh, valid digital signatures, and proven infrastructure for large-scale data management. Refer to the detailed eligibility section for complete requirements.

How can I participate in the online bidding process?

Participants need to procure a legally valid Digital Certificate and register on the NProcure platform. A free vendor training session is available every Saturday at (n)Code Solutions, Ahmedabad, to guide bidders through the process.

What is the scope of work for this tender?

The scope includes digital billing, customer support, dispute resolution, and data management for consumers in Panchamahal and Dahod districts. The detailed scope involves data verification, timely bill generation, and support services.

What is the estimated budget for this project?

The project budget ranges from ₹15 lakh to ₹25 lakh, covering system setup, infrastructure, manpower, and ongoing support. Payment will be milestone-based, as detailed in the tender documents.

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