Open Petroleum and Natural Gas NPROCURE

Tender for Spot Billing Services by Gujarat Gas Limited in Surat & Outskirts

Bid Publish Date

25-Nov-2025, 12:50 pm

Bid End Date

15-Dec-2025, 6:30 pm

Location

AHMADABAD , GUJARAT

Progress

Issue25-Nov-2025, 12:50 pm
AwardPending
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Tender Type

Open

Sector

Petroleum and Natural Gas

Contract Form

Fixed-rate

Completion Period

As per tender Document Attached

Currency Type

Single

Categories 2

MISCELLANEOUS SERVICES

Gujarat Gas Limited is inviting qualified agencies to bid for the Spot Billing Services Tender in Surat and surrounding areas, including Palsana, Kamrej, Kadodara, Bardoli, Tapi, Dumas, Olpad, Kosambha, and Old City Area. This sub-tender under the main tender ID 244102 offers an excellent opportunity for experienced service providers in utility billing and customer management. The project aims to enhance billing efficiency, accuracy, and customer satisfaction for natural gas consumers. The tender process includes multiple evaluation stages, with a fixed-rate contract and a bid validity of 180 days. Bidders must meet stringent eligibility criteria, submit all required documents, and adhere to deadlines. The estimated project value starts at INR 2,24,000, emphasizing the importance of competitive proposals. Interested companies specializing in utility services, billing solutions, or government contracts are encouraged to participate and contribute to the seamless delivery of gas billing services in Gujarat.

Scope Of Work

• Provide comprehensive Spot Billing Services for Gujarat Gas consumers in Surat and surrounding areas.
• Ensure accurate and timely generation of gas bills for PMS and non-PMS customers.
• Maintain detailed records of billing transactions and customer data.
• Coordinate with Gujarat Gas Limited for seamless integration of billing processes.
• Use specified Schedule of Rates (SOR) document for rate calculations.

  1. Receive customer consumption data.
  2. Verify data accuracy.
  3. Generate bills based on the approved SOR.
  4. Dispatch bills to customers within stipulated timelines.
  5. Handle customer queries related to billing.
  6. Submit regular reports to Gujarat Gas Limited.
Specification Details
Service Area Surat & Outskirts including Palsana, Kamrej, Kadodara, Bardoli, Tapi, Dumas, Olpad, Kosambha, Old City Area
Contract Form Fixed-rate
Estimated EMD INR 224,000
Document Reference Section - III Schedule of Rates (SOR) PDF link provided
Completion Period As per tender document

• Ensure compliance with all applicable regulations and standards.
• Use secure and reliable billing software approved by Gujarat Gas Limited.

Technical Specifications

Parameter Requirement
Billing Software Must be compatible with Gujarat Gas systems
Data Security Must adhere to industry standards for data protection
Hardware Suitable for handling large customer databases
Connectivity Reliable internet connection for real-time data processing
Procedures Sequential process involves data collection, verification, billing, dispatch, and reporting

plaintext

  • Data Collection
  • Data Verification
  • Bill Generation
  • Bill Dispatch
  • Customer Query Handling
  • Reporting to Gujarat Gas Limited

Financial Requirements

The project budget is based on a fixed-rate contract, with the bid validity of 180 days. The minimum estimated value is INR 2,24,000, with the maximum not specified. Bidders should prepare a detailed financial proposal including all costs associated with service delivery.

Cost Component Details
Service Fee Fixed rate per billing cycle
EMD INR 224,000 (mandatory)
Payment Terms 30 days post invoice submission
Payment Schedule Monthly or as per project milestones

Bidders must ensure their financial proposals are competitive and compliant with tender conditions.

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Eligibility Criteria

✓ Must have valid digital certification as per Information Technology Act-2000.
✓ Proven experience in utility billing or related services.
✓ Financial stability with minimum turnover criteria.
✓ Submission of EMD of INR 224,000.
✓ Ability to complete the project within the stipulated timeline.
✓ Must have a registered office or operational presence in Gujarat.

Qualification Criteria Details
Minimum Turnover INR 50 Lakhs in last 3 years
Experience At least 3 years in utility billing services
Certification Valid Digital Signature Certificate (DSC)
Financials Audited financial statements for last 3 years
Legal No pending legal cases related to service delivery

✓ Bidders must submit all mandatory forms and documents as specified in the tender.

Bidding Process

Process Timeline

1. Preliminary Stage

16-12-2025 10:30

2. Technical Bid Submission

16-12-2025 10:35

3. Commercial Stage

16-12-2025 11:30

Required Forms

Preliminary

EMD with UTR Details

User Defined Template-Standard

Required

Technical

Technical Bid Submission

User Defined Template-Standard

Required

Commercial

Sample SOR for Surat & Outskirt (Palsana, Kamrej, Kadodara, Bardoli & Tapi, Dumas, Olpad/ Kosambha, Old City Area & PMS Customers)

User Defined Template-Secured

Required

Required Documents

Documents required

1

Section - III Schedule of Rates (SOR)- Surat -Outskirt.pdf

Frequently Asked Questions

Key insights about GUJARAT tender market

What is the deadline for bid submission?

The bid submission deadline is 15-12-2025 at 6:30 PM. Bidders must upload all required documents and bid proposals before this time to be considered.

What are the eligibility criteria for participating in this tender?

Eligible bidders must have a valid Digital Signature Certificate, proven experience in utility billing services, a minimum turnover of INR 50 Lakhs in the last 3 years, and no pending legal issues. They must also submit the mandatory EMD of INR 224,000.

How can I obtain the tender documents?

Tender documents are available for free download from the official NProcure portal. The last date to download is 15-12-2025. Bidders are encouraged to attend free vendor training sessions for guidance.

What is the evaluation process for this tender?

The evaluation involves three stages: Preliminary, Technical Bid, and Commercial. Bids are scored based on technical competence, experience, and cost. The evaluation date is 16-12-2025, with final decisions communicated shortly after.

Who can I contact for support or queries?

For assistance, contact Gujarat Gas Limited at 7573946760 or email [email protected]. Support is available during office hours, and detailed instructions are provided in the tender documents.

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