Tender Notice for Customized AMC/CMC for Pre-owned Products - EPABX; Alcatel Syntel Panasonic; Annual Maintenance Con

The eligibility requirements include being a registered entity, possessing at least three years of experience in maintaining EPABX systems, and demonstrating a minimum average annual turnover of 10 Lakh over the past three years. MSEs and startups may qualify for exemptions from experience criteria with the proper documentation.

Bidders must provide an OEM Authorization Certificate, experience certificates for similar projects, and any additional certifications as stipulated in the tender documents.

Entities interested in participating must first complete their registration on the designated government e-marketplace (GeM). After registration, bidders can download the tender documents and prepare their offers as per the required specifications.

Bid submissions should be prepared in PDF format for all necessary documents. Other formats may be specified in the tender documents.

Bidders must adhere to stringent technical specifications provided in the tender, including detailed compliance with the equipment types, functionalities, and maintenance protocols specified in the Request for Proposal (RfP).

The bids must comply with industry-set quality standards for maintenance services. Adherence to the technical requirements and performance expectations in line with established benchmarks is crucial.

Yes, all bids must demonstrate compliance with the stipulations outlined in the tender, including submission of necessary certificates and documentation for verification.

Bidders are required to submit an Earnest Money Deposit as indicated in the tender, which will be forfeited in case of withdrawal after tender submission.

A performance guarantee will be mandated upon the contract award, as elaborated in the 'Special Terms and Conditions' document.

Payment terms outline that services would be payment-triggered based on milestones and completion of designated maintenance tasks as per the contract agreements.

Price evaluation will be based on total value assessments, which takes into account the financial offers alongside technical compliance to ensure a competitive and fair selection process.

Bid submissions are required through the online portal on the government e-marketplace (GeM) where registered users can upload their documentation securely.

All important timelines and deadlines will be published on the GeM portal and included in the tender documentation itself.

The evaluation will be performed by designated officials based on the technical specifications and financial offers, ensuring selections are made transparently and objectively.

Results of the evaluation will be communicated through the official channels outlined in the tender documents, primarily via notifications through the GeM portal.

Yes, Micro, Small, and Medium Enterprises enjoy exemptions related to experience and turnover criteria, making participation more accessible compared to larger firms.

Startups may receive similar exemptions from experience requirements, further encouraging innovative participants in the bidding process.

Yes, bidders must ensure their proposals align with the policies under 'Make in India', involving local sourcing and production aspects as encouraged by government guidelines.

Bidders are urged to adhere to local content requirements that promote domestic manufacturing and sourcing, as laid out by the Department of Financial Services in alignment with national procurement policies.