Office Of Dg (ace) AMC for IP C8 Intercom Audio Conferencing System Rajasthan 50% Option Clause 2025

Tender Overview

The Office Of Dg (ace) under the Department Of Defence Research & Development invites bids for Annual Maintenance Service of the IP C8 Intercom Communication System, including audio conferencing capabilities and OEM-authorized service support. The scope emphasizes AMC coverage by an OEM-authorized service provider, with a notable 50% quantity/duration option at contract issuance and additional flexibility up to 50% during execution. Bidder must demonstrate non-liquidation status and provide OEM authorization, escalation contact details, and all required certificates. Unique features include the use of a fixed deposit receipt as an acceptable performance security alternative and a bid-security-declaration mechanism in lieu of EMD. This tender targets ongoing maintenance for critical IP-based intercom and conferencing infrastructure, ensuring timely service response and authorized support.

Technical Specifications & Requirements

• Product category: Annual Maintenance Service for IP C8 Intercom Communication System and audio conferencing functionality, including OEM-authorized service support.
• Key operational requirements include an escalation matrix with direct service contacts and timely response commitments.
• Security and compliance: OEM authorization and service capability, with provisions for FDR/PBG as security and a 15-day delivery of original FDR post award.
• Financial/organizational prerequisites: Bidder must certify non-liquidation status; bid-security-declaration accepted in lieu of EMD; potential 50% quantity/duration adjustment during bid/contract lifecycle.
• Documentation hygiene: Upload all required certificates, authorizations, and undertakings as per ATC/Corrigendum.

Terms, Conditions & Eligibility

• EMD/Performance security: FDR acceptable; PBG required where applicable; delivery of original FDR within 15 days of award.
• Manufacturer authorization: If using Authorized Distributors, provide OEM/Original Service Provider certificate with complete contact details.
• Bid security declaration: May substitute EMD with declaration; two-year disqualification risk for non-performance.
• Escalation matrix: Mandatory service-support contact numbers.
• Documentation: Upload all requested certificates and documents to avoid rejection. Ensure non-liquidation status affirmed.