REMOTE ACCESS & SUPPORT SOFTWARE,REMOTE ACCESS & SUPPORT SOFTWARE
Indian Army
NORTH SIKKIM, SIKKIM
Posted:
2 June 2026
Closed:
5 June 2026
GEM
GEM
Indian Army Remote Access & Support Software Tender Kupwara Jammu & Kashmir 2026
Bid Publish Date
05-Mar-2026, 10:05 pm
Bid End Date
09-Mar-2026, 9:00 pm
Location
Progress
RAIssue05-Mar-2026, 10:05 pm
Reverse AuctionCompleted
AwardCompleted
Quantity
10
Bid Type
Two Packet Bid
Key Highlights
- • OEM licensing policy compliance and number of licences as per OEM-defined policy
- • Mandatory OEM installation by OEM-certified personnel or authorized resellers
- • End User Certificate, Non-Disclosure Declaration, and Malicious Code Certificate required
- • Data Sheet alignment with offered product and BOM accuracy
- • GST handling by bidder; GST reimbursement as actuals or applicable rates
- • Vendor code creation documents: PAN, GSTIN, cancelled cheque, EFT mandate
Categories
3
Tender Overview
The Indian Army, Department Of Military Affairs, invites bids for REMOTE ACCESS & SUPPORT SOFTWARE in KUPWARA-193221, JAMMU & KASHMIR. Scope includes LICENCE TYPES, subscription duration, OEM licensing policy, platform type, hosting/deployment options, and OEM support commitments. Bidders must provide data sheets and ensure compatibility with OEM policies, training, and remote access features. A strong emphasis on data integrity, security, and seamless integration within the Army’s console and solution ecosystem distinguishes this tender. Unique aspects include mandated OEM/authorized reseller installation, data sheet conformity, and Malicious Code Certification requirements.
- Location: KUPWARA, JAMMU & KASHMIR; Category: REMOTE ACCESS & SUPPORT SOFTWARE; Potential scope includes multiple licence types and platform deployments.
- Licensing and deployment: Scope of Licence categories; Hosting Environment/Deployment options; Remote Support and Training Options; OEM support durations and version upgrade terms.
- Compliance focus: End User Certificate, Non-Disclosure Declaration, and Malicious Code Certification to be uploaded with bid documents.
Technical Specifications & Requirements
- Product scope covers: LICENCE TYPES, SUBSCRIPTION DURATION, OEM LICENSING POLICY, NUMBER OF LICENCES as per OEM policy, PLATFORM TYPE, HOSTING/DEPLOYMENT options.
- Remote support features and remote access capabilities; collaboration within the same console and solution.
- Training: no. of days indicated; OEM/OEM-certified personnel to perform installation, commissioning, testing, configuration, and training.
- Security: mandatory Malicious Code Certificate; End User Certificate requirements; Data Sheet alignment with offered product.
- Data presentation: Data Sheet uploaded with bid; mismatch may cause rejection. OEM authorization required if bidding via authorized distributor.
Terms, Conditions & Eligibility
- Financial standing: no liquidation or bankruptcy; upload undertaking.
- Market life: offered products must have at least 3 years residual market life; not end-of-life by OEM within period.
- GST: bidder bears GST; reimbursement as per actuals or applicable rates, capped at quoted GST.
- Documents: PAN, GSTIN, cancelled cheque, EFT mandate; OEM authorization; End User Certificate; NDA; Malicious Code Certificate; Data Sheet.
- Installation/Commissioning: to be performed by OEM/OEM-certified personnel or authorized reseller.
- Data compliance: data sheet must match product specifications; non-conforming bids liable for rejection.
Key Specifications
-
- Licence Types: various licence categories as defined by OEM
-
- Subscription Duration: input in months (0 if not applicable)
-
- OEM Licensing policy: policy describing number of licences and entitlements
-
- Platform Type: supported operating environments/platforms
-
- Hosting/Deployment: on-premises, cloud, or hybrid options
-
- OEM Support Periods: years for updates/patches and for version upgrades
-
- Training: number of days; onsite/offsite delivery
-
- Remote Support Features: remote monitoring, access controls, audit trails
-
- Security Features: remote access security, authentication, encryption
-
- Collaboration within Console: cross-solution integration capabilities
Terms & Conditions
-
EMD: Not disclosed in available data; ensure GST compliance and data sheet alignment
-
Delivery/Installation: performed by OEM-certified resources; data sheet match essential
-
Warranty/Support: OEM support durations for patches and upgrades to be specified
Important Clauses
Payment Terms
GST reimbursement as per actuals or applicable rates; bidder bears GST costs; no predefined EMD amount disclosed.
Delivery Schedule
Installation/commissioning to be carried out by OEM-certified personnel or OEM-authorized reseller; no delivery dates provided in data.
Penalties/Liquidated Damages
Not specified in available data; penalties to be defined in final terms
Bidder Eligibility
-
No ongoing liquidation or bankruptcy proceedings
-
Product offered must have at least 3 years residual market life
-
OEM authorization if bidding through authorized distributor
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
REMOTE ACCESS & SUPPORT SOFTWARE (Q3)
Authority Records
MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENT
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
Bid Preparation
GeM Registration
Document Filing
Free consultation · 24h response
Documents 3
GeM-Bidding-9082069.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Closed:
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Posted:
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Closed:
3 June 2026
GEM
Tender Results
Loading results...
Technical Specifications
1 Item
Item #1 Details
View Catalog| Category | Specification | Requirement |
|---|---|---|
| BASIC INFORMATION | Category | Remote Access & Support Software |
| SCOPE OF LICENCE | Types of Licence | Perpetual, Subscription |
| SCOPE OF LICENCE | Duration of Subscription (in months) (Hint :- Select '0' if not applicable) | 0 - 60 |
| SCOPE OF LICENCE | OEM Licensing policy | Per Organization/Buyer, Per Concurrent User, Per Device, Per Base License |
| SCOPE OF LICENCE | Number of licensing included in the offered product as per OEM defined licensing policy | 1 - 500 |
| SCOPE OF LICENCE | Platform type | Desktop based, Server based, Web based, Cloud based, Hosted Service based, Mobile Based, NA |
| SCOPE OF LICENCE | Hosting Enviroment/ Deployment Option | Cloud, On Premises, NA |
| SCOPE OF LICENCE | The offered product have support from OEM for | Unlimited updation for Patches and Bug fixes within maintenance & support period., Unlimited upgradation of version within support period, NA |
| SCOPE OF LICENCE | Number of Years for OEM support for updation (Patches and Bug fixes) is included in the scope of supply (Hint :- Select '0' if not applicable) | 0 - 5 |
| SCOPE OF LICENCE | Number of Years for OEM support for Upgradation of version is included in the scope of supply (Hint :- Select '0' if not applicable) | 0 - 5 |
| SCOPE OF LICENCE | Training Options | On-Site, OEM Training Centre, Web based Virtual Training, Training Material |
| SCOPE OF LICENCE | No of days Training Provided (Hint :- Select '0' if not applicable) | 0 - 5 |
| REMOTE SUPPORT | Remote Support Features | Concurrent User Session, Instant Help Request, Session Recording, Connection Reporting, 4K Support, Multi Monitor Support |
| REMOTE ACCESS | Remote Access Features | One Click Remote Script Execution, Unattended Access to Android Devices, Wake-On-Lan, File Transfer, Black Screen During Unattended Session, Lock Screen After Session, Remote Printing |
| SECURITY | Security Features | Granular Access Controls, 256-bit-AES end-to-end Encryption, 2-Factor-Authentication, Whitelisting / Blacklisting, NA |
| COLLABORATION WITHIN THE SAME CONSOLE AND SOLUTION | Collaboration within the same console and solution Features | Team-Chat – Internal to organisation, Customer Chat – external, Recent Computers & Contacts Listing, Session Handover, Switch Sides with Partner Reverse Remote Control, NA |
Required Documents
1
Copy of PAN Card
2
Copy of GSTIN
3
Copy of Cancelled Cheque
4
Copy of EFT Mandate certified by Bank
5
Data Sheet of offered product(s)
6
End User Certificate in buyer format
7
OEM Authorization Form / Certificate if bidding via distributor
8
Malicious Code Certificate
9
Non-Disclosure Declaration
10
Vendor Code Creation documents
Reverse Auction Schedule
Start
10-Mar-2026, 10:00 pm
End
12-Mar-2026, 9:00 am
Duration: 35 hours
Reverse Auction Document
✅ RA concluded. Check financial results for final rankings.
Reverse Auction Results Final Prices
These are the final prices after the reverse auction event. Prices may be lower than initial bids.
| Rank | Seller | Final Price | Item |
|---|---|---|---|
| L1 | CELL MART Under PMA Winner | ₹57,400 | Item Categories : REMOTE ACCESS & SUPPORT SOFTWARE |
| L2 | Software Re-seller Under PMA | ₹57,540 | Item Categories : REMOTE ACCESS & SUPPORT SOFTWARE |
| L3 | UBAID ENTERPRISES Under PMA | ₹77,000 | Item Categories : REMOTE ACCESS & SUPPORT SOFTWARE |
🎉 L1 Winner
CELL MART Under PMA
Final Price: ₹57,400
Frequently Asked Questions
Key insights about JAMMU AND KASHMIR tender market
How to bid for remote access software tender in Kupwara 2026?
Bidders must ensure OEM licensing policy compliance, upload Data Sheet matching product specs, provide PAN, GSTIN, cancelled cheque, and EFT mandate, plus End User Certificate and Malicious Code Certificate. Installation must be by OEM-certified personnel or authorized resellers, with OEM authorization if using distributors.
What documents are required for Army software procurement in Jammu & Kashmir?
Required documents include PAN, GSTIN, cancelled cheque, EFT mandate, Data Sheet, End User Certificate, NDA, Malicious Code Certificate, and OEM authorization. Ensure vendor code creation and non-disclosure commitments are uploaded with bid.
What technical specifications are expected for licensing in this tender?
Expect Licence Types, Subscription Duration, OEM Licensing Policy, number of licences per OEM policy, Platform Type, Hosting/Deployment options, and OEM support terms for patches and version upgrades; data sheet must reflect offered configuration.
What are the eligibility criteria for bidders in this Army tender?
bidders must avoid liquidation, offer products with at least 3 years residual market life, provide OEM authorization if applicable, and comply with GST handling per actuals or applicable rates; ensure data sheet alignment.
What is required regarding security certifications for the bid?
Submit Malicious Code Certificate, End User Certificate, NDA, and OEM authorization. Ensure remote access security features are specified and align with platform and deployment options.
How will GST be handled in the bidding process for this procurement?
GST is the bidder's responsibility; reimbursement will be on actuals or applicable rates, whichever is lower, capped at the quoted GST percentage; no buyer-provided GST adjustments beyond stated terms.
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Documents 3
GeM-Bidding-9082069.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS