Indian Army Remote Access & Support Software Tender Kupwara Jammu & Kashmir 2026 ISO 9001 Certified Supply

Tender Overview

The Indian Army, Department Of Military Affairs invites bids for REMOTE ACCESS & SUPPORT SOFTWARE in KUPWARA, JAMMU & KASHMIR (193221). The procurement focuses on the supply of goods related to remote access software licensing, deployment options, and OEM support policies. The tender emphasizes OEM licensing terms, hosting/deployment options, and remote support features, with emphasis on licensing duration, training options, and cross-console collaboration. A key differentiator is OEM-backed support for patches, version upgrades, and ongoing updates, with specific attention to platform type and hosting environment. Bidders should prepare for ISO 9001 compliance and ensure the OEM has established Indian after-sales service capabilities. This tender requires documentation alongside bid submission and a clear turnover demonstration from both bidder and OEM. The opportunity targets suppliers capable of delivering licensed software with clear licensing models and robust remote support. Location-specific considerations include accessibility to consignees in Jammu & Kashmir and adherence to government procurement standards.

Technical Specifications & Requirements

• Product category: REMOTE ACCESS & SUPPORT SOFTWARE with licensing options, types of licences, and platform type
• Scope highlights: duration of subscription, OEM licensing policy, number of licenses per OEM policy, hosting/deployment options
• OEM support: years for patches/bug fixes and version upgrades included in supply scope
• Training: number of training days and options; remote support features; remote access features
• Security & collaboration: features enabling secure remote access, collaboration within the same console, and security controls
• Warranty/maintenance: 1-year warranty from final acceptance or installation completion; OEM warranty certificates required at delivery
• Quality/compliance: ISO 9001 certification for bidder or OEM
• Documentation: PAN, GST, cancelled cheque, EFT mandate; turnover certificates; audited financials or CA certificate

Terms, Conditions & Eligibility

• Scope of supply: supply of goods only; price to include all costs
• EMD/Guarantees: not explicitly stated in data; ensure per ATC and ATC clauses
• Turnover criteria: bidder and OEM turnover required for last three years; documentation via auditedBalance Sheets or CA certificate
• Warranty: 1 year; after-sales service network in India; service centers near consignee locations
• Certificates: ISO 9001 mandatory for bidder or OEM; non-submission leads to rejection
• Documentation: PAN, GSTIN, cancelled cheque, EFT mandate; bid-specific certificates
• Submission: must demonstrate OEM licensing policy compliance and licensing scope; ensure OEM support for patches and upgrades
• Special terms: adherence to buyer-added ATC terms; installation, commissioning, and training as applicable